Communication technician Jobs in Olathe, KS

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace not just because its the best thing to do but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team look no further.

BCinsourcing a Lockton Companyis one of the nations leading benefit communication firms. Headquartered in Kansas City we provide customized benefit communication and administrative services directly to employees throughout the U.S. supporting our clients HR departments and their individual employees.

The Benefits Specialists serve as front-line support to provide life-cycle benefit administration and benefit enrollment support to the clients Human Resources department and employees. Ensure employees are aware of plan offerings resources and tools to gain more control over their health care choices. Responsibilities include telephonic contact with employees and a range of client-specified complex and confidential administrative and project-related support to the benefits team. The Specialist is responsible for embracing the culture of our client and contributing to the culture of well-being to best serve.

Location : This position is fully remote. Candidates must reside in a state where BCInsourcing operates to be eligible.

ESSENTIAL FUNCTIONS

• Develops and maintains a detailed understanding and in-depth working knowledge of the clients benefit plans and carrier relationships. Follows the clients internal processes policies and best practices when performing all duties.
• Provides a variety of benefit administration based on the clients needs. Duties include (but are not limited to) the administration of qualifying life events; status changes; dependent verification; billing benefit enrollment applications; terminations; and varied assistance programs.
• Guides employees through their core and voluntary benefit options following compliance and best practices. Accepts service calls and appointment requests from employees regarding benefit plans and any enrollment-related questions. Also conducts outbound service calls to follow up and address employee benefit enrollment questions or concerns.
• Creates and maintains a professional environment providing timely resolution of benefits inquiries for employees via phone and email. Promptly coordinates with leaders and other appropriate parties when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately for the employee.
• Guided by the clients internal processes investigates and independently resolves benefits-related concerns. Responds to employee and carrier inquiries in a timely and accurate manner. Serves as a liaison between the clients Human Resources department employees and the benefit carriers.
• Accurately tracks employee benefits and client support in appropriate systems. Practices methodical steps in maintaining employee records to ensure compliance requirements are met; participates in recognizing process improvement and efficiencies.
• Maintains a working knowledge of the clients annual open enrollment process. Participates in the delivery of open enrollment and any other special enrollments. Schedule operations may fluctuate during such times to meet the needs of the client including extended work hours.
• Supports the Benefit Service Specialist and Leaves Coordinator as requested to provide the highest level of service to our clients HR department and the employees.
• Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client including extended work hours.
• Performs other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

PREFERRED EDUCATION AND EXPERIENCE

TOTAL REWARDS SUMMARY

Starting Hourly Range for This Position ranges between $26.44 - $29.00 / hr.

The base hourly range represents the estimated low and high end of the hourly range for this position. BCInsourcing takes into consideration a combination of the selected candidates skill set experience qualifications licensure and other job-related reasons as it relates to the position. At our Company generally an individual would not be hired at the top of the range of the role and compensation decisions are dependent on the facts and circumstances of each posting.

Required Experience :

IC

Key Skills

Customer Service,Fmla,HIPAA,Microsoft Outlook,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Human Resources,Phone Etiquette,Workday

Employment Type : Hourly

Experience : years

Vacancy : 1

Monthly Salary Salary : 26 - 29