Communications Jobs in Columbus, OH

Overview

Emergency Communications Center Specialist-Communications Center

The Emergency Communications Center Specialist provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel. Alerts and dispatches the various Code teams within the hospital. Serves as a liaison for the Security Department, physicians, referring hospitals, Emergency Medical Services (EMS), and other pre-hospital care providers. Performs the function of the hospital operator during specific hours. This position will work in a team environment to maximize individual and team performance and will work closely with the security dispatchers of the Hospital Security Department.

Schedule :

• This is a part time role 20hrs per week.Team member will work FIVE, 8-hour evening shifts per pay period. 4pm-12 : 30am, Every other weekend. Holiday requirements (about 2-3 / year)

Training Schedule : During the orientation process, shift flexibility will be necessary, and the candidate will have to follow their preceptor's scheduled template

Location : Central Campus

700 Children's Dr

Columbus, Ohio 43205

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose .

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture  to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job . It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud .

Responsibilities

1. Directs incoming inter-hospital transport and scene / EMS calls received to appropriate resource expeditiously.

2. Obtains and accurately documents clinical information from referring physicians, hospitals, special care facilities, EMS agencies and communicates this to appropriate Emergency services personnel ( via Vocera, phone, and written).

3. Facilitates coordination / medical control of private ground and air transport units.

4. Documents designated communications / events in written logs and computerized databases.

5. Assists in development of computer programs, report designs, and monthly statistical reports.

6. Maintains working knowledge of new systems employed in ECC.

7. Assists in the dispatch of Security personnel and logs all Security calls.

8. Serves as a liaison with Public Relations Department, referring Physicians, ED staff, Transport Team, Safety / Security officers, and other parties to facilitate accurate communications regarding hospital campus activities.

9. Monitors security cameras and reports suspicious activity to appropriate security personnel.

10. Monitors the hospital fire alarm system, as well as the Security Pegasys system, reports all alarms to appropriate parties.

11. Monitors, communicates and documents alarms, alerts, and overhead pages in the primary campus, expanded campus, and offsite buildings.

12. Acts as the back-up Communication Command Center for the Lewis Center Emergency Department as needed.

13. Acts as the Communication Command Center for current expanded campus buildings under construction, and those planned for future projects

14. Activates trauma paging system for Level I, Level I-Neuro, and Level II trauma alerts.

15. Receives “hot line” and Code calls, alerts appropriate staff by pagers and / or overhead systems.

16. Monitors and dispatches emergency alerts to all hospital staff via the Mass Notification System (CHAS).

17. Assists in training of new staff and documents their progress per orientation guidelines.

18. Documents all billing information for contract ground and air medical services on appropriate spreadsheets and ensure correct medical record numbers and account numbers and complete information needed.

19. Facilitates incoming calls for the hospital PBX telephone system. Maintains all hospital PBX functions during designated shifts.

20. Demonstrates current knowledge of the NCH ECC, PBX and Security policies and procedures.

21. Participate in research, quality initiative activities and special projects in the department and hospital.

22. Performs additional duties as requested.

Qualifications

Education :

Experience :

Minimum Physical Requirement :

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his / her supervision. EOE M / F / Disability / Vet

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