Community outreach coordinator Jobs in Lincoln, NE

What Will Your Job Look Like?

The  Community Health Worker (Mobile Integrated Health)  is focused on making an impact in the communities we serve, by conducting member outreach, coordinating care and assisting with identifying and referring to local resources with a goal of improving patient outcomes in conjunction with MTM partner health plans.

This role is community facing and will liaise frequently with both patients and health plans to identify and provide the necessary resources to improve the health and well-being of our members, including health needs assessments, appointment coordination, scheduling transport, housing / food / behavioral health needs, and follow-up.

The Community Health Worker will own the delivery of a high level of service to our members and vendors every day, ensuring high operational standards and member satisfaction within an assigned geographic area.

This role is a mix of remote and fieldwork, with visits to the patients’ home as required based on their needs assessment. Eligible candidates must reside in Nebraska.

What You’ll Do :

• Establish outreach to members and conduct home visits
• Proactively identify and implement ways to improve the health and well-being of assigned members
• Manage the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers
• Serve as the first point of contact for all vendor service requests and escalations
• Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of issues
• Recognize opportunities to educate partners on MTM processes when necessary
• Schedule medical referrals, diagnostic tests and treatments following outlined protocols, assure patients are notified, understand instructions, and complete all required documentation
• Ensure medications and supplies needed for patient care received and educate on instructions for use
• Develop program specific patient education
• Handle inbound service issues, troubleshoot problems, concerns, and complaints
• Develop, implement, review and revise policies and procedures
• Accountable for achieving monthly, quarterly, and annual patient outcome and satisfaction goals
• Work closely with MIH Director and other team members to develop / maintain / grow relationships with local community-based organizations (CBOs) and EMS providers and providers with a goal of increasing services available for MTM members
• Assist in developing, and adhere to referral process for providers and CBOs to refer members for necessary services
• Answer incoming calls from assigned members and provide them with information, materials, and end-to-end assistance with a wide range of services to assist with improving individual health and wellness
• Build positive relationships with the community, including assisting with local networking and marketing activities
• Gain knowledge of and understand all aspects of the Client and the contract

What You’ll need :

Even better if you have...

What’s in it for you :

Pay : Up to $30 per hour based on experience