Community outreach specialist Jobs in San Francisco, CA

Fund Development & Community Engagement Coordinator

Alameda Point Collaborative works to end homelessness by providing housing and services to create communities where formerly homeless families and individuals can flourish.

Alameda Point Collaborative (APC) is a nonprofit agency operating on the site of the former Naval Air Base in Alameda, managing 170 housing units for over 500 formerly homeless residents and providing support services, including case management, counseling, employment training, and children and youth services. Our mission is working to end homelessness by providing housing and services to create communities where formerly homeless families and individuals can flourish.

Primary Functions

The Fund Development & Community Engagement Coordinator serves as a key member of APC's Fund Development and Community Outreach team. This position is responsible for coordinating volunteer engagement, managing in-kind donations, and maintaining the integrity of APC's donor, volunteer, and community engagement data systems. The Coordinator serves as the primary point of contact for volunteers and in-kind donors while ensuring accurate tracking, reporting, and stewardship through APC's CRM database.

This role bridges community engagement and data management by cultivating meaningful relationships with volunteers, donors, corporate partners, faith-based organizations, and community groups, while ensuring all interactions, donations, volunteer hours, and engagement activities are accurately recorded and maintained within the agency CRM and related systems.

Description of Duties

Volunteer Engagement & Coordination:

• Coordinate volunteer activities, including recruitment, screening, placement, scheduling, onboarding, and recognition.
• Identify and develop new opportunities for individuals, corporations, schools, faith communities, and community groups to engage with APC.
• Track volunteer inquiries and provide timely responses via phone, email, and online volunteer platforms.
• Maintain volunteer records, including applications, waivers, confidentiality agreements, background checks, and training documentation.
• Develop and facilitate volunteer orientation and training sessions.
• Match volunteers with appropriate service opportunities based on organizational needs, skills, and interests.
• Track volunteer hours and produce monthly volunteer impact reports.
• Foster a welcoming and inclusive volunteer experience that encourages ongoing involvement and support.
• Ensure compliance with APC policies and risk management requirements for volunteer participation.
• Coordinate and lead APC's annual Volunteer Appreciation and Recognition activities.

Donations & Community Engagement:

• Serve as the primary coordinator for in-kind donations, including solicitation, acceptance, tracking, storage, and distribution.
• Work closely with program staff to identify current donation needs and prioritize requests.
• Build and maintain relationships with individual donors, corporate partners, community organizations, and faith-based groups.
• Schedule and coordinate site tours for prospective volunteers, donors, and community partners.
• Support in-kind donation drives, service projects, kit-building events, and community engagement activities.
• Assist with logistics and volunteer coordination for fundraising, stewardship, and community events.
• Represent APC at community fairs, networking events, and outreach opportunities.
• Communicate APC's mission, impact, and opportunities for engagement with external stakeholders.
• Prepare reports on donation activities, volunteer engagement, and community partnerships.

CRM Management & Donor Stewardship:

• Serve as the primary coordinator for volunteer and donor data quality within CRM and related fundraising systems.
• Enter, update, and maintain donor, volunteer, community partner, and organizational records with accuracy and timeliness.
• Record volunteer participation, engagement activities, in-kind donations, donor interactions, and stewardship actions.
• Create and maintain constituent records, including contact information, communication history, volunteer interests, donation records, and engagement touchpoints.
• Conduct regular data quality reviews to ensure accuracy, consistency, and completeness of records.
• Support gift processing and acknowledgment workflows, including tracking donations and ensuring timely donor recognition and stewardship.
• Generate reports and dashboards related to volunteer activity, donor engagement, in-kind giving, community partnerships, and fundraising initiatives.
• Assist with donor segmentation, mailing lists, event participation tracking, and outreach campaigns.
• Support CRM automation efforts and recommend improvements that increase efficiency and reporting accuracy.
• Maintain confidentiality and security of constituent information and database records.
• Collaborate with fund development staff to support stewardship, fundraising campaigns, grant tracking, and donor communications activities.

Communication & Engagement:

• Build and maintain relationships with program teams regarding their needs and opportunities.
• Keep relevant staff informed about volunteer activities and donation opportunities.
• Share information about volunteer opportunities and donation needs with the public.
• Support the organization's mission, messaging, and community engagement efforts.

Event Coordination:

• Coordinate volunteers and donations at community events
• Organize and oversee logistical aspects of volunteer events, ensuring sufficient supplies and staffing levels.
• Ensure the presence and participation of key personnel at events.
• Lead a team to plan an annual volunteer recognition event in April.

Other Duties:

• Prepare monthly and quarterly reports on volunteer engagement, donation activity, CRM metrics, and community partnerships.
• Develop and maintain systems, procedures, and documentation related to volunteer management and constituent data.
• Assist with special projects and organizational initiatives as assigned.
• Perform other duties as needed to support APC's mission and strategic goals.

Essential Functions & Skills

• Passion for community engagement, volunteerism, donor stewardship, and social impact.
• Strong commitment to APC's mission and values.
• Excellent interpersonal, customer service, and relationship-building skills.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Experience maintaining accurate records and handling confidential information.
• Proficiency with CRM systems, preferably Salesforce or similar donor databases.
• Ability to analyze data, generate reports, and identify trends.
• Strong problem-solving and process improvement skills.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to work occasional evenings and weekends to support volunteer and fundraising events.

Required Experience and Education

• Associate or bachelor's degree preferred.
• Minimum of 2-4 years of experience in volunteer coordination, community engagement, donor relations, fundraising operations, CRM administration, database management, or related nonprofit work.
• Experience working with CRM/database systems.
• Demonstrated success in managing volunteers, donor records, community partnerships, or constituent engagement programs.
• Advanced proficiency with Microsoft Office Suite and database reporting tools.
• Valid California driver's license and ability to travel locally as needed.

Physical/Environmental Requirements

• Ability to sit, stand, walk, and move throughout the workday.
• Ability to operate computers, phones, printers, and other office equipment.
• Ability to lift and carry up to 20 pounds regularly and up to 40 pounds occasionally with assistance during events and donation drives.
• Ability to travel between APC program sites and community locations as needed.
• Ability to participate in indoor and outdoor events and activities throughout the year.

This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and perform the tasks they request.

Benefits of Joining the APC Team

• 100% employer-paid medical premiums for full-time employees.
• Employer-provided life insurance ($50,000) and long-term disability coverage.
• 17 observed holidays annually.
• Paid time off includes 8 floating holiday hours, sick leave