Community relations Jobs in Worcester, MA

The Customer Relations Representative will handle every prospect, customer, and teammate with world class service by effectively communicating, actively listening, and show empathy with every homeowner they speak with. The Customer Relations Representative’s responsibility is reaching out to existing customers and attempt to schedule appointments to have a Renewal by Andersen Project Consultant provide pricing on additional windows and doors as well as to seek referrals.

WHAT YOU'LL BE DOING - THE ROLE

• Make outbound calls to customers via company-provided methodology
• Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy
• Enter all information from the conversation into Enabled swiftly and accurately
• Partner with Customer Relations Lead and Inside Sales Coaches for questions or escalated customer situations
• Meet activity targets including inbound calls taken and outbound calls made on a daily basis.
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
• Attend weekly team meeting

WHAT YOU BRING - THE PERSON

WHAT'S IN IT FOR YOU - THE BENEFITS

45,000 - $60,000 a yearCompensation is a mix between base and bonus Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.