Computer repair Jobs in Toledo oh

Job Description

Recall Repair Specialist

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models. Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company's culture centers on our core values : Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion,and exemplary corporate practices.

Summary

The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls, and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed, or cases closed on identified vehicles in their assigned geography.

Essential Job Functions :

• Conduct field canvassing, door knocks and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentation
• Utilize MarketSource Salesforce.com Dashboard to review repair case assignments and closures
• Subject matter expert on Takata Airbag Recall and / or other repair information
• Complete, upload, and record all information to specific requirements in Salesforce.com
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate VIN owners on the extreme importance of getting their vehicles repaired
• Overcome hesitancy and resistance from Vehicle owners facilitating repairs
• Develop relationships and work closely with assigned dealerships in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location, owner, and disposition of identified target.
• Conduct follow-up calls to validate phone numbers and / or schedule appointments for the field team
• Document results of research in Salesforce.com or another database as directed
• Must complete and maintain required certification to complete mobile repairs.
• Obtain the owner's permission and conduct specifically authorized repair(s) to identified targeted vehicles. Strictly follow manufacturers' training and procedures for the make, model, and year of the identified vehicle.
• Obtain, and keep secure replacement parts and tools according to current procedure and policy.
• Return defective or replaced parts according to current policy, and complete necessary documentation.

Required Knowledge, Skills, and Abilities :

Job Requirements :

Additional Job Requirements

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following :

San Fran Candidates only : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only : We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.