Configuration analyst Jobs in Lowell ma

Alexander Technology Group is currently working with a Managed Service Provider that is looking to hire a Systems Analyst for their Nashua, NH offices. This position does require being on-site, and frequent travel to local clients.

Responsibilities and Duties

• Handle level 1 and 2 service requests through calls, emails, ticketing systems, or face-to-face interactions.
• Create and manage tickets, ensuring all information is documented and issues are resolved according to procedures.
• Provide clients and team members with timely updates on support cases.
• Act as ticket dispatcher to ensure tickets meet SLA requirements and are properly assigned.
• Collaborate across departments to resolve issues and escalate as needed.
• Track time on client tickets and projects, adhering to client Service Level Agreements.
• Assist with Microsoft CSP subscription purchases and client onboarding processes.
• Maintain and monitor client systems using RMM tools.
• Document processes and troubleshoot issues, serving as a service owner for some services.
• Participate in 24 / 7 on-call rotation to resolve critical system issues.
• Provide expertise in Azure Active Directory, LAN / WAN connectivity, Microsoft O365, and more.
• Develop technical skills and industry knowledge, maintain customer relationships, and travel to client locations as needed.

Qualification Skills Requirements