Contact center manager • charlotte nc
Job title - Senior Consultant | Infrastructure-Contact Center | IVR Concepts<br>Work location - Charlotte NC 28273<br>Is it Hybrid, onsite position - Onsite<br>Please confirm if t... Show more
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The average salary range is between $ 73,590 and $ 148,287 year , with the average salary hovering around $ 93,496 year .
Job title - Senior Consultant | Infrastructure-Contact Center | IVR Concepts
Work location - Charlotte NC 28273
Is it Hybrid, onsite position - Onsite
Please confirm if the candidate can work from any Infosys DC office - No ( Client office )
Tentative Start date - ASAP
Contract duration - 12 months
Vendor ####
Minimum years of experience needed in the required skills- 5-8 years
Minimum over all work experience required - 5-8 years
Domain - contact center IVR
Must Have Skills
Strong experience in IVR (Interactive Voice Response) Testing.
Handson experience with Cyara for IVR test automation and monitoring.
Experience in Automation Testing and test framework development.
Nice to have skills
IVR testing
Automation testing, Cyara
Detailed Job Description
Validate endtoend IVR and contact center call flows.Design, develop, and execute automated test scripts using Cyara.Perform functional, regression, integration, and user acceptance testing.Analyze test results and identify defects in IVR applications.Collaborate with developers, business analysts, and stakeholders to resolve issues.Ensure quality and performance of voice and customer interaction systems.Generate test reports and provide status updates to project teams.
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Validate endtoend IVR and contact center call flows.
Design, develop, and execute automated test scripts using Cyara.
Perform functional, regression, integration, and user acceptance testing.
Interview mode - In person/Virtual - In person
How many rounds of interview - 2
Project Code: SDIT Customer Experience Tech Offshoring
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