Contact center manager Jobs in Fargo, ND

Position Purpose :

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, job aids, and other learning deliverables for associates in all areas of The Home Depot's operations. The ID creates deliverables for all phases of the course creation lifecycle including analysis documents, design documents, storyboards, and final learning deliverables that align to the overall business goals. The ID also collaborates effectively with peers, leaders, and business partners to translate business requirements into learning requirements and project scope, build learning solutions that align to desired outcomes, and ensure learning deliverables meet and exceed The Home Depot's quality standards.

Key Responsibilities :

• 60% Create learning objectives, design documents, storyboards, and other learning design deliverables. Develop learning solutions using project-based templates. Test and debug deliverables for quality assurance. Ensure leaning solutions align with desired outcomes.
• 10% Partner with Learning Strategy Senior Managers on confirming needs analysis and instructional strategy
• 10% Know standard eLearning development tools and software (Articulate Storyline and Presenter, Adobe Captivate).
• 10% Proactively communicate task and project status to client group and management
• 10% Assist in the interviewing, selection, and onboarding of contractors and associates

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For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents :

The pay range for this position is between $56,000 - $80,000