Contact center manager Jobs in Fresno, CA

Last updated: 14 hours ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

Full-time

Quick Apply

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist Show moreLast updated: 1 day ago

ABA Center Manager

Behavior Treatment & AnalysisCA, California, United States, United States

$28.00–$30.00 hourly

Full-time

This position emphasizes oversight of intake and enrollment processes, ensuring a smooth client onboarding experience while focusing on center well-being, maintaining coverage hours, and delivering...Show moreLast updated: 9 days ago

Network Operations Center Manager

The AES CorporationUS, California

Full-time

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE : AES), a. AES is committed to shaping a future through innovat...Show moreLast updated: 30+ days ago

Proposal Center Manager

NVIDIARemote, CA, US

$124,000.00–$195,500.00 yearly

Remote

Full-time

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.T...Show moreLast updated: 30+ days ago

Promoted

EXECUTIVE BRIEFING CENTER CATERING MANAGER

Bon AppetitCA, United States

Full-time

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs mi...Show moreLast updated: 6 days ago

Promoted
New!

ELECTRICAL PROJECT MANAGER- DATA CENTER CONSTRUCTION

Optimized Personnel SolutionsCA, United States

Full-time

Are you looking to begin a rewarding career in electrical project management?.This is a client-facing role that requires the ability to build relationships both in and out of the office.The core re...Show moreLast updated: 14 hours ago

Promoted

CENTER DIRECTOR

Sylvan LearningCA, United States

$50,000.00–$60,000.00 yearly

Full-time

Sylvan Learning Center - Center Director.Are you passionate about helping students succeed? Do you thrive in a fast-paced and rewarding environment? If so, we have the perfect opportunity for you! ...Show moreLast updated: 1 day ago

MANAGER - SERVICE EXPERIENCE - TOWN CENTER RACK

NordstromCA, United States

Full-time

As a Service Experience Manager, youll wear many hats youll be a mentor, your teams biggest fan, as well as a driver of business. A day in the life Drive store volume through the support and educat...Show moreLast updated: 2 days ago

Promoted

Call Center Representative

LHHFresno, CA, United States

Full-time

Call Center Customer Service Representative.Call Center Customer Service Representative.This position involves making outbound calls to existing and potential customers to provide product informati...Show moreLast updated: 19 days ago

Promoted

WELLNESS CENTER MANAGER

Body TechniquesCA, United States

Full-time

Bespoke Wellness is growing and we are ready to expand our team!.The Wellness Center Manager reports directly to the Ownership. Bespoke Wellness is a well-established business located in Alameda, Ca...Show moreLast updated: 2 days ago

Service Center Manager

Elliot GroupFair, CA

$152,000.00–$192,000.00 yearly

Full-time

Under direction of the Director Service Center Operations, the Service Center Manager plans, organizes, directs and maintains the responsibility for the profitability of the Service Center includin...Show moreLast updated: 30+ days ago

Contact Center Technology Specialist

CVS HealthCalifornia, Work At Home, US

$67,900.00–$149,300.00 yearly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Promoted

CENTER DIRECTOR

Center for Elders' IndependenceCA, United States

$97,505.00–$146,257.00 yearly

Full-time

The Center Director serves as the Center Leader who is responsible for ensuring the mission and purpose of providing high quality, individualized and culturally directed services are delivered to p...Show moreLast updated: 1 day ago

Guidewire Billing Center Product Manager BSA

E-SolutionsCalifornia, United States

Hello, Role-Guidewire Billing Center Product Manager BSA Remote.We are seeking a highly skilled and experienced Guidewire BillingCenter Business Architect to join our team The ideal candidate will ...Show moreLast updated: 30+ days ago

Instructional Designer - Contact Center Learning & Design

Home DepotCALIFORNIA, US

$56,000.00–$80,000.00 yearly

Full-time

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago

Promoted

AUTOMOTIVE CENTER MANAGER

Grease MonkeyCA, United States

$23.00 hourly

Full-time

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia....Show moreLast updated: 2 days ago

SERVICE CENTER MANAGER

San Francisco Federal Credit UnionCA, United States

Full-time

San Francisco Federal Credit Union is a reputable financial institution dedicated to providing excellent services and support to our members. With a commitment to integrity and innovation, we strive...Show moreLast updated: 2 days ago

Promoted

CENTER DIRECTOR

Code NinjasCA, United States

$45,000.00 yearly

Full-time

Code Ninjas is the nation's fastest-growing kids coding franchise.In our center, kids ages 7-14 learn to code in a fun, non-intimidating way - by playing and building video games they love.Kids hav...Show moreLast updated: 1 day ago

Health Center Manager

Family HealthCare NetworkFresno, CA, United States

$82.64 hourly

Full-time

Description of Primary Responsibilities.Provides management to departmental staff.Responsible for performance management of assigned staff, including recognition, performance evaluations, and forma...Show moreLast updated: 30+ days ago

Charter Contact Center Rep I

First Student Shared ServicesREMOTE CA

Remote

Full-time

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brand...Show moreLast updated: 30+ days ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

1 day ago

Job type

Full-time

Quick Apply

Job description

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist

Job Location : Culver City, CA

Role Description :

The Cisco Webex Contact Center Engineer will be responsible for the design, implementation, configuration, and ongoing support of Cisco Webex Contact Center (WxCC) solutions . This role requires expertise in cloud-based contact center environments , ensuring seamless deployment, integration, optimization, and troubleshooting of Cisco's Webex Contact Center services for enterprise-level operations.

The engineer will work closely with IT teams, network administrators, telecom specialists, and business stakeholders to enhance customer experience, optimize call routing, and ensure high availability and security of communication platforms. The role demands deep knowledge of Cisco contact center solutions, VoIP technologies, cloud integrations, and networking protocols .

Key Responsibilities :

Solution Design & Implementation :

Design and deploy Cisco Webex Contact Center (WxCC) solutions for enterprise customers.

Configure and integrate IVR, call routing, agent desktop environments, reporting tools, and APIs .
Optimize call flows, workflows, and customer experience strategies in Webex CC.

Administration & Support :

Perform day-to-day administration, monitoring, and troubleshooting of Cisco Webex Contact Center.

Ensure high availability, performance optimization, and compliance with IT security policies.

Manage voice gateways, SIP trunks, PSTN integration, and hybrid cloud deployments .

Collaboration & Integration :

Work closely with network and infrastructure teams to ensure seamless integration with existing VoIP, PBX, CRM, and ticketing systems .

Assist in migrating legacy contact center platforms to Cisco Webex CC .

Configure and integrate AI-powered virtual assistants, chatbots, and self-service solutions .

Troubleshooting & Optimization :

Diagnose and resolve technical issues related to voice, video, messaging, and collaboration tools .

Monitor contact center KPIs, QoS, and service availability using Cisco management tools.

Identify and recommend process improvements to enhance efficiency and reduce downtime.

Security & Compliance :

Ensure adherence to security policies, compliance standards (PCI, GDPR), and industry best practices .

Configure authentication, access control, and encryption protocols within Webex Contact Center.

Technical Documentation & Training :

Prepare technical documentation, SOPs, configuration guides, and training materials .

Provide technical training to support teams and end users on Webex Contact Center features.

Competencies & Required Skills : Essential Skills :

Strong experience in Cisco Webex Contact Center (WxCC) administration & deployment .

Expertise in IVR design, call routing, and workflow configuration .

Hands-on experience with SIP trunking, PSTN connectivity, and VoIP technologies .

Experience working with cloud-based contact center solutions and hybrid deployments .

Knowledge of networking protocols, security best practices, and Cisco voice solutions .

Familiarity with API integrations, automation, and third-party application connectors .

Strong troubleshooting skills for contact center performance, QoS, and latency issues .

Desirable Skills :

Experience with AI-driven chatbots, self-service solutions, and virtual agents .

Understanding of CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics, etc.) .

Knowledge of Cisco Webex Calling, CUCM, UCCX, or UCCE environments .

Ability to analyze and optimize contact center analytics and reporting tools .

Experience Required :

8-10 years of experience in Cisco Contact Center technologies .

Hands-on experience with Cisco Webex Contact Center, UCCX, UCCE, or similar cloud-based solutions .

Experience in enterprise-level deployment and migration projects .