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Contact center manager Jobs in Honolulu, HI

Last updated: 1 day ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthHawaii, Work At Home, US
$67,900.00–$149,300.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
  • Promoted
Vans : Assistant Store Manager - Waikele Center

Vans : Assistant Store Manager - Waikele Center

VansWaipahu, Hawaii, US
$19.36 hourly
Full-time
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. As the Assistant Store Manager, you provide leadership and directio...Show moreLast updated: 2 days ago
  • Promoted
Call Center - Call Center Agent

Call Center - Call Center Agent

Halekulani HotelHonolulu, HI, United States
$27.44 hourly
Full-time
The Call Center Agent represents the hotel to the guest throughout their voices over the phone.The guest might call the Call Center Agent with questions about any service needed, such as extra pill...Show moreLast updated: 8 days ago
  • Promoted
Retail Assistant Manager (Full-Time) - Ala Moana Center

Retail Assistant Manager (Full-Time) - Ala Moana Center

SkechersHonolulu, HI, United States
$23.16–$24.57 hourly
Full-time
Our Assistant Store Managers play an important role in creating a memorable customer experience.They support our day to day store operations, help develop our store employees, and act as product an...Show moreLast updated: 6 days ago
  • Promoted
Director of Food and Beverage - Hawaii International Convention Center

Director of Food and Beverage - Hawaii International Convention Center

LevyHonolulu, HI, US
$75,000.00–$85,000.00 yearly
Full-time
Different perspectives make us better.Were committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day.An environmen...Show moreLast updated: 1 day ago
Performance Center Manager

Performance Center Manager

Goldbelt, Inc.Honolulu, HI, US
$77,695.00–$94,695.00 yearly
Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing t...Show moreLast updated: 30+ days ago
Senior AV Technician / Data Center Manager

Senior AV Technician / Data Center Manager

FGS LLCHickam AFB, Hawaii, USA
Provides the lead management role responsible for local mission system data center with support from the Data Center Infrastructure Management (DCIM) Information System (IS), system and network eng...Show moreLast updated: 12 days ago
  • Promoted
CALL CENTER REPRESENTATIVE

CALL CENTER REPRESENTATIVE

Securitas Electronic SecurityHonolulu, HI, United States
Full-time
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.More than 13,000 colleague...Show moreLast updated: 7 days ago
  • Promoted
Call Center Representative

Call Center Representative

Adecco US, Inc.Honolulu, HI, United States
$13.00–$16.00 hourly
Full-time
If you’re looking for a Call Center Representative job, then look no further! Adecco is looking for candidates who thrive in a fast-moving environment for Call Center jobs at a local client, in Hon...Show moreLast updated: 1 day ago
  • Promoted
Customer Care Representative - Contact Center

Customer Care Representative - Contact Center

Hawaii Pacific HealthHonolulu, HI, United States
Full-time
Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific R...Show moreLast updated: 1 day ago
Contact Center Agent

Contact Center Agent

Crazy ShirtsAiea, HI, US
$14.00 hourly
Part-time
Job Location Home Office Admin - Aiea, HIPosition Type Part TimeSalary Range Job Shift Day.The Crazy Shirts Call Center Customer Service Representative provides support to our online and catalog cu...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative

Call Center Representative

University of Hawai`i Federal Credit UnionHonolulu, HI, United States
Full-time
DO YOU WANT TO MAKE A DIFFERENCE?.Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and st...Show moreLast updated: 1 day ago
Marketing Representative - Off Property Contact

Marketing Representative - Off Property Contact

Hilton Grand VacationsHonolulu, HI, US
$90,000.00 yearly
New Marketing Representative – Off Property Contact may be eligible for sign on bonus up to $1500 based on your experience. As a Marketing Representative – Off Property Contact, you will be responsi...Show moreLast updated: 30+ days ago
Distribution Center Inventory Control Manager

Distribution Center Inventory Control Manager

Genuine Parts CompanyWaipahu, Hawaii
$64,625.00 yearly
Full-time
Achieves maximum market penetration, drives market growth, increased sales and profitability by creating a superior customer experience through the accurate management of all aspects of our invento...Show moreLast updated: 30+ days ago
Distinguished Engineer-Contact Center Automation

Distinguished Engineer-Contact Center Automation

GEICOHonolulu, HI
Full-time
DISTINGUISHED ENGINEER-CONTACT CENTER AUTOMATION.GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing.We're an in...Show moreLast updated: 30+ days ago
Center Operations Manager

Center Operations Manager

USOHonolulu, HI, United States
$52,500.00–$78,750.00 yearly
Full-time
Principal Duties and Responsibilities.Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use.Also responsi...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Agent

Call Center Agent

Hawaii USA FCUPearl City, HI, United States
$22.00 hourly
Full-time
The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES...Show moreLast updated: 5 days ago
  • Promoted
Data Center Manager

Data Center Manager

OracleHonolulu, HI, US
Full-time
Are you an experienced Data Center Manager that has experience from racking & stacking to deployment & decommissioning – and everything in between? If the answer is yes and you're intereste...Show moreLast updated: 1 day ago
  • Promoted
Assistant Manager, Financial Center

Assistant Manager, Financial Center

Penfed Credit UnionHonolulu, HI, United States
$25.00–$30.76 hourly
Full-time
Apply below after reading through all the details and supporting information regarding this job opportunity.Our goal at PenFed is to empower our members to "Do Better" financially.Our mission is to...Show moreLast updated: 17 days ago
Center Storage Manager

Center Storage Manager

U-HaulHonolulu, Hawaii
$18.00–$21.00 hourly
Full-time
Iwilei St, Honolulu, Hawaii 96814 United States of America.If you are responsible and committed to helping customers, a position as Center Storage Manager with U-Haul may be right for you! In this ...Show moreLast updated: 30+ days ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthHawaii, Work At Home, US
30+ days ago
Salary
$67,900.00–$149,300.00 yearly
Job type
  • Full-time
  • Remote
Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

  • With limited direction, translates business requirements to technical specifications. Creates technical designs for a new enhancements or refinement of integrated call center technology.
  • Performs assessments and supports overall workforce design for multiple user types and contact channels.
  • Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
  • Documents required policy and procedures for existing systems.
  • Independently performs testing and design scenarios / projects to optimize performance of platforms and workforce.
  • May perform or assist with integration and system testing, according to detailed test plans to ensure high-quality systems. May assist business partners with User Acceptance Testing.
  • Independently supports processes related to the implementation and ongoing management of production systems, including integration of purchased solutions.
  • Independently supports the Code Asset Management process.
  • Works cross-functionally to deploy multi-faceted integrated design, to include database, sales operations, digital, and member engagement management teams.
  • Independently works on small and large moderately complex projects that require increased skill in multiple technical environments and disciplines, that have system wide impact and that may integrate across the organization.
  • Ensure complete compliance with all federal, state, and organization regulations for call center technologies including TCPA and DNC requirements.
  • Other duties as assigned

    • Accountabilities :

  • Is fully familiar with the prescribed methodology and is in strict compliance with all required artifacts.
  • Developing business requirements and creation of procedures in support of business operations.
  • Documentation of required procedures for integrated system designs, refinements, and standard packages.
  • Developing and becoming a subject matter expert with regards to the call center technology suite, and integrated endpoints.
  • Work across functions to optimize performance.

    • Required Qualifications

  • 3-5+ Years call center technology operations including demonstrated work with integrated CRM / telephony.
  • 3-5+ Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms).
  • 3-5+ Years of demonstrated proficiency in call center optimizations through technology enhancements and / or workforce designs.

    • Preferred Qualifications

  • 3-5+ Years Expertise in one or more programming language (PHP preferred), development tools, and / or databases and the systems development life cycle, applicable to a development organization.
  • Excellent communication, interpersonal and presentation skills.
  • Highly motivated individual with experience working in high performance tele-sales organizations.
  • Experience work within a Medicare call center environment
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.

    • Education

    4 year college degree

    Pay Range

    The typical pay range for this role is :

    67,900.00 - $149,300.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.