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Contact center manager Jobs in Huntsville, AL

Last updated: 20 hours ago
Sr. Contact Center Application Engineer &DW

Sr. Contact Center Application Engineer &DW

SS&C TechnologiesAL, US
Full-time
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financia...Show moreLast updated: 30+ days ago
  • Promoted
Enterprise Service Center Manager

Enterprise Service Center Manager

Interactive Process Technology LLCHuntsville, AL, United States
Full-time
Enterprise Service Center Manager.IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative inter...Show moreLast updated: 1 day ago
  • Promoted
Security Operations Center (SOC) Manager

Security Operations Center (SOC) Manager

MAD Security, LLCHuntsville, AL, US
Full-time
The Security Operations Center (SOC) Manager is a highly influential leadership role, responsible for defining, shaping, and continuously maturing MAD Security's Security Operations Center (SOC) se...Show moreLast updated: 3 days ago
Health Center Manager RN

Health Center Manager RN

Premise HealthHuntsville, AL
Oversees the overall management of a medium size health center (2+ regularly scheduled employees).Provides a moderate amount of time (15- 50%), dedicated to patient care and / or technical expertise ...Show moreLast updated: 30+ days ago
  • Promoted
CHARGE NURSE - SURGERY CENTER

CHARGE NURSE - SURGERY CENTER

Fresenius Medical CareAL, United States
Full-time
Works with the Facility Manager, facility staff and physician to coordinate the facility operations and patient procedures to ensure provision of quality patient care on a daily basis in accordance...Show moreLast updated: 23 hours ago
  • Promoted
De Novo Financial Center Manager - Hays Farm

De Novo Financial Center Manager - Hays Farm

Fifth Third BankHuntsville, AL, United States
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The Financial Center Manager w...Show moreLast updated: 19 days ago
  • Promoted
Network Operations Center NOC Specialist

Network Operations Center NOC Specialist

Anakim ConsultingHuntsville, AL, United States
Full-time +1
Network Operations Center NOC Specialist.Anakim Consulting is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment with...Show moreLast updated: 30+ days ago
Part-Time Center Associate

Part-Time Center Associate

The UPS Store Bethany Beach Area #4681Enter City, AL, US
The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding e...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
HAIR STYLIST - PELHAM TOWNE CENTER

HAIR STYLIST - PELHAM TOWNE CENTER

Great ClipsAL, United States
$22.00–$32.00 hourly
Full-time +1
Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair great opportunities await!.Comp...Show moreLast updated: 20 hours ago
Center Manager

Center Manager

The UPS Store Neenah #2376Enter City, AL, US
The Center Manager is responsible for the day-to-day operations of this retail location.He or she will open and close the center, manage productivity and ensure the center’s team delivers world-cla...Show moreLast updated: 30+ days ago
Temporary Hurricane Contact Center Agent

Temporary Hurricane Contact Center Agent

Mass MarketsAL, US
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Temporary Hurricane Contact Center Agent

Temporary Hurricane Contact Center Agent

MCI, LCAL, US
Temporary
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Senior Sales Engineer, Cloud Contact Center Solutions

Senior Sales Engineer, Cloud Contact Center Solutions

ConcentrixUSA, AL, Work, at, Home
Remote
Full-time
A new breed of tech company — Human-centered.We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all...Show moreLast updated: 30+ days ago
  • Promoted
Therapy Call Center Representative

Therapy Call Center Representative

The Orthopaedic CenterHuntsville, AL, United States
Full-time
Primary Responsibilities / Requirements : .Place outgoing calls to patients to set up physical therapy appointments.Answer all incoming phone calls to the call center. Ability to communicate professiona...Show moreLast updated: 5 days ago
Instructional Designer - Contact Center Learning & Design

Instructional Designer - Contact Center Learning & Design

Home DepotALABAMA, US
$56,000.00–$80,000.00 yearly
Full-time
The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago
NASA NCAPS Center Relationship Manager - Marshall Space Flight Center

NASA NCAPS Center Relationship Manager - Marshall Space Flight Center

CACI International IncHuntsville, AL, US
Remote
Full-time
NASA NCAPS Center Relationship Manager - Marshall Space Flight CenterJob Category : Project and Program ManagementTime Type : Full timeMinimum Clearance Required to Start : Public TrustEmployee Type : ...Show moreLast updated: 30+ days ago
Vision Center Manager NL 1

Vision Center Manager NL 1

WalmartMADISON, AL
$24.50–$34.50 hourly
Full-time
Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing and in-stock and inventory levels; budgeting and forecas...Show moreLast updated: 30+ days ago
Call Center

Call Center

KellyHuntsville, Alabama, US
$20.00 hourly
Temporary
Feeling stuck? Put your career in motion with a great new opportunity.Join the Kelly® team as an Appointment Setter (Outbound Call Center Rep) to work for a Marketing Specialist Industry in Huntsvi...Show moreLast updated: 30+ days ago
Sr. Contact Center Application Engineer &DW

Sr. Contact Center Application Engineer &DW

SS&C TechnologiesAL, US
30+ days ago
Job type
  • Full-time
Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title : Sr. Contact Center Application Engineer Locations : Remote / Hybrid Get To Know Us : For more than 35 years, SS&C has developed the technology and services to power our clients' success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future. SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. Why You Will Love It Here!

  • Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future : 401k Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

  • Lead the deployment of AI applications and models in the contact center environment.
  • Utilize Nice Enlighten and Enlighten XO for implementing AI-driven solutions.
  • Collaborate with various teams to ensure seamless integration of AI models.
  • Enhance customer experience by integrating AI to streamline agent tasks.
  • Provide technical guidance and support throughout the AI deployment process.
  • Proven experience in working with AI in contact centers.
  • Familiarity with Nice Enlighten is highly desirable.
  • Understanding of contact center operations and environment.
  • Ability to work in a fast-paced, multi-tasking environment.
  • Experience with contact center scripting.

    • AI and Machine Learning

  • Knowledge of AI modeling, including weak (task-specific) and strong (cognitive) AI.
  • Experience with various AI frameworks :

    • Nice Enlighten

  • PyTorch
  • OpenAI (ChatGPT)
  • TensorFlow
  • Google / AWS AI services

    • Technical Proficiency

  • Proficiency in programming languages :

    • Python, Java, C++, JavaScript, Julia, LISP

  • Experience working with various software APIs.
  • Excellent communication skills for both team collaboration and customer-facing consultative roles.
  • Strong documentation skills to ensure clarity and consistency in technical specifications and project reports.
  • Ability to adapt to new AI frameworks and technologies.
  • Strong problem-solving skills and analytical thinking.
  • Capability to work effectively in a team-oriented environment and independently.

    • Day-to-Day Responsibilities

  • Project and Team Meetings : Attend regular project and team meetings to discuss ongoing projects, share updates, and plan new initiatives.
  • Building and Implementing AI Technologies : Develop and deploy new AI technologies tailored for contact center applications, ensuring they align with business goals.
  • Customer and Business Unit Collaboration : Work closely with customers, business units, and internal teams to design and implement AI solutions that meet specific needs.
  • Mentoring : Provide mentorship and guidance to junior team members, fostering a collaborative and growth-oriented environment.
  • Communication via MS Teams : Utilize MS Teams for effective communication within the team and with business units, ensuring alignment and transparency.
  • Technology Roadmaps : Collaborate with the management team to develop and refine technology roadmaps, aligning AI initiatives with long-term business strategies.
  • Vendor Issues : Address and resolve issues with vendors to ensure smooth integration and functionality of AI solutions.
  • Critical Issue Resolution : Be prepared to tackle critical issues causing outages, ensuring minimal downtime and maintaining service quality.

    • What You Will Bring : Knowledge of AI modeling, including weak (task-specific) and strong (cognitive) AI. Over 6 Years of development skills

  • Experience with various AI frameworks :

    • Nice Enlighten

  • PyTorch
  • OpenAI (ChatGPT)
  • TensorFlow
  • Google / AWS AI services

    • Technical Proficiency

  • Proficiency in programming languages :

    • Python, Java, C++, JavaScript, Julia, LISP

  • Experience working with various software APIs.

    • Communication and Documentation

  • Excellent communication skills for both team collaboration and customer-facing consultative roles.
  • Strong documentation skills to ensure clarity and consistency in technical specifications and project reports

    • Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com / careers. # Keywords : Contact Center "Application Engineer" OpenAI Modeling chatbot#

    Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

    SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

    SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.