Contact center manager Jobs in Irvine, CA

Last updated: 8 hours ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

Full-time

Quick Apply

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist Show moreLast updated: 2 days ago

Promoted

Center Manager / Center Director

Mathnasium LLC.Newport Beach, CA, US

Full-time

Are you passionate about math and business? Then Mathnasium is the right place for you! As the Learning Center Manager (aka Center Director), you will be working to maintain a successful, high-pace...Show moreLast updated: 8 days ago

Promoted
New!

CENTER MANAGER

Code NinjasCA, United States

$18.00–$22.00 hourly

Full-time

Code Ninjas is the nation's fastest-growing kids coding franchise.In our center, kids ages 7-14 learn to code in a fun, non-intimidating way - by playing and building video games they love.Kids hav...Show moreLast updated: 8 hours ago

Training Center Manager

Paris Baguette - SupportCosta Mesa, California, United States

Full-time

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery c...Show moreLast updated: 30+ days ago

Promoted

Call Center Manager

LukosIrvine, CA, US

Full-time

This position is contingent upon the award of a contract.We will provide updates on the status of the contract and next steps during the hiring process. Minimum Qualifications Summary.Bachelor's deg...Show moreLast updated: 7 days ago

Promoted

Automotive Center Manager

Grease MonkeyGarden Grove, CA, US

$23.00 hourly

Full-time

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Ar...Show moreLast updated: 8 days ago

Center Manager / Center Director

MathnasiumLake Forest, CA, US

$45,000.00–$60,000.00 yearly

Full-time

Customer Service Representative - Retail or Contact Center Irvine, CA

TTECIrvine, CA

$18.60 hourly

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.Customer Service Representative - Retail or Contact Center . Our purpose, team, and company cu...Show moreLast updated: 30+ days ago

Promoted
New!

ASSISTANT FULFILLMENT CENTER MANAGER

Advatix, Inc.CA, United States

Full-time

ASSISTANT FULFILLMENT CENTER MANAGER.Reporting to the Fulfillment Center Manager (AFCM), this leadership role is responsible for all fulfillment center operations during the day shift.Responsibilit...Show moreLast updated: 8 hours ago

Proposal Center Manager

NVIDIARemote, CA, US

$124,000.00–$195,500.00 yearly

Remote

Full-time

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.T...Show moreLast updated: 30+ days ago

Promoted

FULL-TIME ASSISTANT CENTER MANAGER

The UPS Store #Lake Forest, CA, United States

Full-time

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location.He or she may be required to open and close the center, help manage productivity and ensu...Show moreLast updated: 2 days ago

Promoted

WELLNESS CENTER MANAGER

Body TechniquesCA, United States

Full-time

Bespoke Wellness is growing and we are ready to expand our team!.The Wellness Center Manager reports directly to the Ownership. Bespoke Wellness is a well-established business located in Alameda, Ca...Show moreLast updated: 2 days ago

Service Center Manager

Elliot GroupFair, CA

$152,000.00–$192,000.00 yearly

Full-time

Under direction of the Director Service Center Operations, the Service Center Manager plans, organizes, directs and maintains the responsibility for the profitability of the Service Center includin...Show moreLast updated: 30+ days ago

Contact Center Technology Specialist

CVS HealthCalifornia, Work At Home, US

$67,900.00–$149,300.00 yearly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Promoted

Training Center Manager

Paris BaguetteCosta Mesa, CA, United States

Full-time

Instructional Designer - Contact Center Learning & Design

Home DepotCALIFORNIA, US

$56,000.00–$80,000.00 yearly

Full-time

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago

Contact Center Administrator

Mutual of OmahaIrvine, CA

$90,000.00–$130,000.00 yearly

Full-time

Accountable to managing the day-to-day administration, configuration, performance optimization, and integration of contact center platforms. Platform Configuration & Administration (50%) .Build and ...Show moreLast updated: 30+ days ago

Digital Contact Solutions Manager

PricewaterhouseCoopers Advisory Services LLCIrvine,CA

Remote

Full-time

SummaryA career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics.We...Show moreLast updated: 30+ days ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

2 days ago

Job type

Full-time

Quick Apply

Job description

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist

Job Location : Culver City, CA

Role Description :

The Cisco Webex Contact Center Engineer will be responsible for the design, implementation, configuration, and ongoing support of Cisco Webex Contact Center (WxCC) solutions . This role requires expertise in cloud-based contact center environments , ensuring seamless deployment, integration, optimization, and troubleshooting of Cisco's Webex Contact Center services for enterprise-level operations.

The engineer will work closely with IT teams, network administrators, telecom specialists, and business stakeholders to enhance customer experience, optimize call routing, and ensure high availability and security of communication platforms. The role demands deep knowledge of Cisco contact center solutions, VoIP technologies, cloud integrations, and networking protocols .

Key Responsibilities :

Solution Design & Implementation :

Design and deploy Cisco Webex Contact Center (WxCC) solutions for enterprise customers.

Configure and integrate IVR, call routing, agent desktop environments, reporting tools, and APIs .
Optimize call flows, workflows, and customer experience strategies in Webex CC.

Administration & Support :

Perform day-to-day administration, monitoring, and troubleshooting of Cisco Webex Contact Center.

Ensure high availability, performance optimization, and compliance with IT security policies.

Manage voice gateways, SIP trunks, PSTN integration, and hybrid cloud deployments .

Collaboration & Integration :

Work closely with network and infrastructure teams to ensure seamless integration with existing VoIP, PBX, CRM, and ticketing systems .

Assist in migrating legacy contact center platforms to Cisco Webex CC .

Configure and integrate AI-powered virtual assistants, chatbots, and self-service solutions .

Troubleshooting & Optimization :

Diagnose and resolve technical issues related to voice, video, messaging, and collaboration tools .

Monitor contact center KPIs, QoS, and service availability using Cisco management tools.

Identify and recommend process improvements to enhance efficiency and reduce downtime.

Security & Compliance :

Ensure adherence to security policies, compliance standards (PCI, GDPR), and industry best practices .

Configure authentication, access control, and encryption protocols within Webex Contact Center.

Technical Documentation & Training :

Prepare technical documentation, SOPs, configuration guides, and training materials .

Provide technical training to support teams and end users on Webex Contact Center features.

Competencies & Required Skills : Essential Skills :

Strong experience in Cisco Webex Contact Center (WxCC) administration & deployment .

Expertise in IVR design, call routing, and workflow configuration .

Hands-on experience with SIP trunking, PSTN connectivity, and VoIP technologies .

Experience working with cloud-based contact center solutions and hybrid deployments .

Knowledge of networking protocols, security best practices, and Cisco voice solutions .

Familiarity with API integrations, automation, and third-party application connectors .

Strong troubleshooting skills for contact center performance, QoS, and latency issues .

Desirable Skills :

Experience with AI-driven chatbots, self-service solutions, and virtual agents .

Understanding of CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics, etc.) .

Knowledge of Cisco Webex Calling, CUCM, UCCX, or UCCE environments .

Ability to analyze and optimize contact center analytics and reporting tools .

Experience Required :

8-10 years of experience in Cisco Contact Center technologies .

Hands-on experience with Cisco Webex Contact Center, UCCX, UCCE, or similar cloud-based solutions .

Experience in enterprise-level deployment and migration projects .