Contact center manager Jobs in Moreno Valley, CA

Last updated: 16 hours ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

Full-time

Quick Apply

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist Show moreLast updated: 4 days ago

Promoted

CENTER MANAGER

Code NinjasCA, United States

$18.00–$22.00 hourly

Full-time

Code Ninjas is the nation's fastest-growing kids coding franchise.In our center, kids ages 7-14 learn to code in a fun, non-intimidating way - by playing and building video games they love.Kids hav...Show moreLast updated: 2 days ago

Promoted
New!

CALL CENTER MANAGER

Vets HiredCA, United States

Full-time

About the job Call Center Manager.The Call Center Manager is experienced with addressing a variety of clinical, administrative, and advanced scheduling inquiries. They will manage a team of call cen...Show moreLast updated: 16 hours ago

ABA Center Manager

Behavior Treatment & AnalysisCA, California, United States, United States

$28.00–$30.00 hourly

Full-time

This position emphasizes oversight of intake and enrollment processes, ensuring a smooth client onboarding experience while focusing on center well-being, maintaining coverage hours, and delivering...Show moreLast updated: 12 days ago

Promoted
New!

ASSISTANT GENERAL MANAGER, CHASE CENTER

GSW Sports, LLCCA, United States

Full-time

The Assistant General Manager will assist in the world-class operation of Chase Center, Thrive City, and Oakland Facility. In this role, you will collaborate with all departments within the organiza...Show moreLast updated: 16 hours ago

Network Operations Center Manager

The AES CorporationUS, California

Full-time

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE : AES), a. AES is committed to shaping a future through innovat...Show moreLast updated: 30+ days ago

Promoted

CENTER ASSISTANT

Sylvan Learning -CA, United States

$18.00–$19.00 hourly

Part-time

Sylvan Learning is looking for a motivated and energetic individual to to help us run our busy learning center.Our Center Assistants help Directors with administrative and customer service tasks an...Show moreLast updated: 4 days ago

Proposal Center Manager

NVIDIARemote, CA, US

$124,000.00–$195,500.00 yearly

Remote

Full-time

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.T...Show moreLast updated: 30+ days ago

Promoted

VANS : STORE MANAGER - SERRAMONTE CENTER

VF CorporationCA, United States

$29.76 hourly

Full-time

As the Store Manager, you inspire, motivate, lead, and develop a store team.You champion business strategies, vision, and values. Additionally, you impact the overall bottom line by maintaining opti...Show moreLast updated: 1 day ago

Promoted

ELECTRICAL PROJECT MANAGER- DATA CENTER CONSTRUCTION

Optimized Personnel SolutionsCA, United States

Full-time

Are you looking to begin a rewarding career in electrical project management?.This is a client-facing role that requires the ability to build relationships both in and out of the office.The core re...Show moreLast updated: 3 days ago

Promoted

WELLNESS CENTER MANAGER

Body TechniquesCA, United States

Full-time

Bespoke Wellness is growing and we are ready to expand our team!.The Wellness Center Manager reports directly to the Ownership. Bespoke Wellness is a well-established business located in Alameda, Ca...Show moreLast updated: 5 days ago

Service Center Manager

Elliot GroupFair, CA

$152,000.00–$192,000.00 yearly

Full-time

Under direction of the Director Service Center Operations, the Service Center Manager plans, organizes, directs and maintains the responsibility for the profitability of the Service Center includin...Show moreLast updated: 30+ days ago

Contact Center Technology Specialist

CVS HealthCalifornia, Work At Home, US

$67,900.00–$149,300.00 yearly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Promoted

PHARMACY MANAGER - ONCOLOGY - CANCER CENTER

Cedars-SinaiCA, United States

$63.45–$111.04 hourly

Full-time

When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through ...Show moreLast updated: 1 day ago

Promoted

GENERAL MANAGER, OAKLAND MARRIOTT CITY CENTER

Marriott InternationalCA, United States

Full-time

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial perfor...Show moreLast updated: 3 days ago

Geo Experience Center Program Manager

EsriCA, Redlands

At Esri, our GeoXC Program Manager is part of a highly skilled team that helps shape strategies on the effective adoption and use of Esri technology. We invite you to use your coaching and team-buil...Show moreLast updated: 30+ days ago

Distribution Center Area Manager

Burlington StoresRedlands, CA, USA

Distribution Center Area Manager.We're not just offering a job; we're offering a career and an exhilarating journey into the heart of innovation and operational excellence.As the Distribution Cente...Show moreLast updated: 30+ days ago

Instructional Designer - Contact Center Learning & Design

Home DepotCALIFORNIA, US

$56,000.00–$80,000.00 yearly

Full-time

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago

Center Manager / Notary Public

The UPS Store #1603Riverside, CA, US

$22.00–$24.00 hourly

The Center Manager / Notary Public at The UPS Store #1603 in Riverside, California is a full-time, hourly customer service position. This individual will serve as the primary point of contact for al...Show moreLast updated: 30+ days ago

Distribution Center Operations Manager

Ashley Furniture Industries, Inc.Colton, CA, USA

Are you a master in continuous improvement who likes to work in a fast-paced environment? Does working with an industry leading distribution center leader get you excited? Do you want to take that ...Show moreLast updated: 30+ days ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

4 days ago

Job type

Full-time

Quick Apply

Job description

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist

Job Location : Culver City, CA

Role Description :

The Cisco Webex Contact Center Engineer will be responsible for the design, implementation, configuration, and ongoing support of Cisco Webex Contact Center (WxCC) solutions . This role requires expertise in cloud-based contact center environments , ensuring seamless deployment, integration, optimization, and troubleshooting of Cisco's Webex Contact Center services for enterprise-level operations.

The engineer will work closely with IT teams, network administrators, telecom specialists, and business stakeholders to enhance customer experience, optimize call routing, and ensure high availability and security of communication platforms. The role demands deep knowledge of Cisco contact center solutions, VoIP technologies, cloud integrations, and networking protocols .

Key Responsibilities :

Solution Design & Implementation :

Design and deploy Cisco Webex Contact Center (WxCC) solutions for enterprise customers.

Configure and integrate IVR, call routing, agent desktop environments, reporting tools, and APIs .
Optimize call flows, workflows, and customer experience strategies in Webex CC.

Administration & Support :

Perform day-to-day administration, monitoring, and troubleshooting of Cisco Webex Contact Center.

Ensure high availability, performance optimization, and compliance with IT security policies.

Manage voice gateways, SIP trunks, PSTN integration, and hybrid cloud deployments .

Collaboration & Integration :

Work closely with network and infrastructure teams to ensure seamless integration with existing VoIP, PBX, CRM, and ticketing systems .

Assist in migrating legacy contact center platforms to Cisco Webex CC .

Configure and integrate AI-powered virtual assistants, chatbots, and self-service solutions .

Troubleshooting & Optimization :

Diagnose and resolve technical issues related to voice, video, messaging, and collaboration tools .

Monitor contact center KPIs, QoS, and service availability using Cisco management tools.

Identify and recommend process improvements to enhance efficiency and reduce downtime.

Security & Compliance :

Ensure adherence to security policies, compliance standards (PCI, GDPR), and industry best practices .

Configure authentication, access control, and encryption protocols within Webex Contact Center.

Technical Documentation & Training :

Prepare technical documentation, SOPs, configuration guides, and training materials .

Provide technical training to support teams and end users on Webex Contact Center features.

Competencies & Required Skills : Essential Skills :

Strong experience in Cisco Webex Contact Center (WxCC) administration & deployment .

Expertise in IVR design, call routing, and workflow configuration .

Hands-on experience with SIP trunking, PSTN connectivity, and VoIP technologies .

Experience working with cloud-based contact center solutions and hybrid deployments .

Knowledge of networking protocols, security best practices, and Cisco voice solutions .

Familiarity with API integrations, automation, and third-party application connectors .

Strong troubleshooting skills for contact center performance, QoS, and latency issues .

Desirable Skills :

Experience with AI-driven chatbots, self-service solutions, and virtual agents .

Understanding of CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics, etc.) .

Knowledge of Cisco Webex Calling, CUCM, UCCX, or UCCE environments .

Ability to analyze and optimize contact center analytics and reporting tools .

Experience Required :

8-10 years of experience in Cisco Contact Center technologies .

Hands-on experience with Cisco Webex Contact Center, UCCX, UCCE, or similar cloud-based solutions .

Experience in enterprise-level deployment and migration projects .