Contact center manager Jobs in Philadelphia, PA

Last updated: 13 hours ago

Senior Sales Engineer, Cloud Contact Center Solutions

ConcentrixUSA, PA, Work, at, Home

Remote

Full-time

A new breed of tech company — Human-centered.We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all...Show moreLast updated: 30+ days ago

Promoted

Preschool Center Manager

The Learning Experience #158Cherry Hill, NJ, United States

$40,000.00–$45,000.00 yearly

Full-time

Role : Preschool Center Manager.Apply today to become part of our team and help us create a happy and nurturing environment where children and families thrive!. Join the fastest-growing Academy of Ea...Show moreLast updated: 1 day ago

Promoted

AREA MANAGER, FULFILLMENT CENTER

Qurate Retail GroupPA, United States

Full-time

Thank you for your interest in joining our team! QVC Group, Inc.Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.We are ...Show moreLast updated: 1 day ago

Promoted
New!

Collision Center General Manager

Crash ChampionsBryn Mawr, PA, United States

$135,750.00 yearly

Full-time

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The co...Show moreLast updated: 13 hours ago

Promoted
New!

FULFILLMENT CENTER SUPERVISOR / MANAGER

Cart.comPA, United States

Full-time

Apply here to be considered for our FUTURE Fulfillment Leadership Openings : .Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience ali...Show moreLast updated: 13 hours ago

Promoted

CONTACT CENTER SPECIALIST- WEXFORD

University of Pittsburgh Medical CenterPA, United States

Full-time

UPMC Tri Rivers Musculoskeletal Center is looking for a full-time Contact Center Specialist to join our team! This in-office position offers a consistent Monday-Friday schedule from 8 : 00 AM to 4 : 30...Show moreLast updated: 23 hours ago

Digital Contact Solutions Manager

PricewaterhouseCoopers Advisory Services LLCPhiladelphia,PA

Remote

Full-time

SummaryA career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics.We...Show moreLast updated: 30+ days ago

Promoted
New!

Business Center Branch Manager

PNC Financial Services GroupDrexel Hill, PA, US

Full-time +1

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 17 hours ago

Promoted

CONTACT CENTER SPECIALIST- WEXFORD

UPMCPA, United States

Full-time

Promoted

BUSINESS CENTER BRANCH MANAGER

PNC Financial Services Group, Inc.Drexel Hill, PA, United States

Full-time +1

Promoted

SERVICE CENTER MANAGER (ABE)

Xpress Global SystemsPA, United States

Full-time

At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time.We are looking for hardworking, intelligent people with a relentless dedication to safety, quality,...Show moreLast updated: 23 hours ago

Promoted

FIRST CONTACT PHYSIOTHERAPIST

Interim HealthCarePA, United States

Full-time +2

As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. Truly flexible scheduling - a dedication to work / life balance (Full-time (...Show moreLast updated: 23 hours ago

Promoted

Assistant Center Manager (Phlebotomist)

B Positive National Blood Services LLCPhiladelphia, PA, US

Full-time

The Assistant Manager will perform under the supervision of the Center Manager, and at times will take instruction from the Operations Manager and other members of the management and corporate team...Show moreLast updated: 28 days ago

Promoted

Project Manager - Center City

Conduit Search GroupPhiladelphia, PA, US

Full-time

Conduit Search is partnering with a growing.General Contracting and Construction Management firm.Complex and large-scale projects ranging up to $60M+ in size. Top minority owned businesses list.The ...Show moreLast updated: 20 days ago

Promoted

CONTACT CENTER AGENT

PSECUPA, United States

Full-time

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services.This would include but not limited to handling general account inquiries, shar...Show moreLast updated: 23 hours ago

Instructional Designer - Contact Center Learning & Design

Home DepotPENNSYLVANIA, US

$56,000.00–$80,000.00 yearly

Full-time

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago

Center Manager

KedplasmaCinnaminson, NJ, US

KEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement. Please apply if you meet any of the criteria described below, with rel...Show moreLast updated: 30+ days ago

Contact Center Technology Specialist

CVS HealthPennsylvania, Work At Home, US

$67,900.00–$149,300.00 yearly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Promoted

Contact Center Operator I - Jefferson New Jersey-Stratford

AramarkCherry Hill, NJ, United States

Full-time

Position Summary : The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services...Show moreLast updated: 14 days ago

Multi-Channel Contact Center Representative I

SS&C Technologies HoldingsRemote - Pennsylvania US

Remote

Full-time

Job Title : Multi-Channel Contact Center Representative.Connecticut, Massachusetts, Maine, Missouri, Pennsylvania, Tennessee, Virginia. SS&C Technologies is a premier provider of retirement plann...Show moreLast updated: 30+ days ago

Senior Sales Engineer, Cloud Contact Center Solutions

ConcentrixUSA, PA, Work, at, Home

30+ days ago

Job type

Full-time

Remote

Job description

Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers :

Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

Within our Software Solutions team, you will innovate and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics. You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & solutions for clients across several industry sectors.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country / region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

LI-Remote

Senior Sales Engineer / Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer Experience. Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.) with an emphasis on customer-facing demo in proof of concept design.

Your Impact :

Review RFP requirements while leading solution design

Develop and deliver technical presentations

Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations

Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels

Your Qualifications :

7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.

A bachelor's degree in engineering, computer science or MIS, or equivalent experience.

Genesys Cloud certification

Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS

Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure

Knowledge of other contact center platforms and VoIP protocols

Experience interacting with customers, senior-level personnel and Team members

Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook

Location :

USA, TX, Work-at-Home

Language Requirements :

Time Type :

Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.