Contact center manager Jobs in Sacramento, CA

Last updated: 17 hours ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

Full-time

Quick Apply

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist Show moreLast updated: 3 days ago

Charter Contact Center Rep I

First StudentSacramento, CA, US

Full-time

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brand...Show moreLast updated: 4 days ago

Promoted

CENTER MANAGER

Code NinjasCA, United States

$18.00–$22.00 hourly

Full-time

Code Ninjas is the nation's fastest-growing kids coding franchise.In our center, kids ages 7-14 learn to code in a fun, non-intimidating way - by playing and building video games they love.Kids hav...Show moreLast updated: 1 day ago

Promoted
New!

Center Manager

Crescent City Recruitment GroupSacramento, CA, United States

Full-time

We're committed to providing the highest quality patient care while fostering a supportive and rewarding environment for our employees. Lead and inspire : Cultivate a high-performing team dedicated t...Show moreLast updated: 17 hours ago

Center Manager

Client Staffing Solutions IncSacramento, CA

$90,000.00–$100,000.00 yearly

Center Manager

SearchStarsSacramento, CA

Senior Business Analyst - Contact Center

Gainwell Technologies LLCAny city, CA, US

$74,300.00–$106,100.00 yearly

Full-time

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries...Show moreLast updated: 30+ days ago

Insurance Marketer / Contact Manager

Farmers InsuranceSacramento, California, US

$35,000.00–$45,000.00 yearly

Full-time +1

Quick Apply

Since 1996, Farmers Insurance Jin Li Agency has served as a trusted provider of tax preparation, bookkeeping, financial services, and insurance solutions. We also focus on retirement planning with s...Show moreLast updated: 30+ days ago

Center Manager

Cameron Craig GroupSacramento, CA

$90,000.00–$100,000.00 yearly

Promoted

Contact Center Operations Manager

VirtualVocationsSacramento, California, United States

Full-time

A company is looking for a Senior Manager, Contact Center Operations.Key ResponsibilitiesDrive management of contact center operational processes to establish targets and best practicesOversee init...Show moreLast updated: 10 days ago

Center Manager

Integra PersonnelSacramento, CA

$90,000.00–$100,000.00 yearly

Contact Center Technology Specialist

CVS HealthCalifornia, Work At Home, US

$67,900.00–$149,300.00 yearly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Charter Contact Center Rep I

First Student Canada-Transco123 Main St Sacramento, California 95814 US

Full-time

Main St Sacramento, California 95814 US.JR6119 Charter Contact Center Rep I (Open).At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million s...Show moreLast updated: 30+ days ago

Center Manager

Advisory and Consulting ServicesSacramento, CA

$90,000.00–$100,000.00 yearly

Promoted

Senior Technical Leader - Google Cloud Contact Center (CCAI)

AccentureSacramento, CA, United States

$139,600.00–$278,200.00 yearly

A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision,...Show moreLast updated: 28 days ago

Instructional Designer - Contact Center Learning & Design

Home DepotCALIFORNIA, US

$56,000.00–$80,000.00 yearly

Full-time

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago

Promoted

AUTOMOTIVE CENTER MANAGER

Grease MonkeyCA, United States

$23.00 hourly

Full-time

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia....Show moreLast updated: 3 days ago

Digital Contact Solutions Manager

PricewaterhouseCoopers Advisory Services LLCSacramento,CA

Remote

Full-time

SummaryA career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics.We...Show moreLast updated: 30+ days ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

3 days ago

Job type

Full-time

Quick Apply

Job description

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist

Job Location : Culver City, CA

Role Description :

The Cisco Webex Contact Center Engineer will be responsible for the design, implementation, configuration, and ongoing support of Cisco Webex Contact Center (WxCC) solutions . This role requires expertise in cloud-based contact center environments , ensuring seamless deployment, integration, optimization, and troubleshooting of Cisco's Webex Contact Center services for enterprise-level operations.

The engineer will work closely with IT teams, network administrators, telecom specialists, and business stakeholders to enhance customer experience, optimize call routing, and ensure high availability and security of communication platforms. The role demands deep knowledge of Cisco contact center solutions, VoIP technologies, cloud integrations, and networking protocols .

Key Responsibilities :

Solution Design & Implementation :

Design and deploy Cisco Webex Contact Center (WxCC) solutions for enterprise customers.

Configure and integrate IVR, call routing, agent desktop environments, reporting tools, and APIs .
Optimize call flows, workflows, and customer experience strategies in Webex CC.

Administration & Support :

Perform day-to-day administration, monitoring, and troubleshooting of Cisco Webex Contact Center.

Ensure high availability, performance optimization, and compliance with IT security policies.

Manage voice gateways, SIP trunks, PSTN integration, and hybrid cloud deployments .

Collaboration & Integration :

Work closely with network and infrastructure teams to ensure seamless integration with existing VoIP, PBX, CRM, and ticketing systems .

Assist in migrating legacy contact center platforms to Cisco Webex CC .

Configure and integrate AI-powered virtual assistants, chatbots, and self-service solutions .

Troubleshooting & Optimization :

Diagnose and resolve technical issues related to voice, video, messaging, and collaboration tools .

Monitor contact center KPIs, QoS, and service availability using Cisco management tools.

Identify and recommend process improvements to enhance efficiency and reduce downtime.

Security & Compliance :

Ensure adherence to security policies, compliance standards (PCI, GDPR), and industry best practices .

Configure authentication, access control, and encryption protocols within Webex Contact Center.

Technical Documentation & Training :

Prepare technical documentation, SOPs, configuration guides, and training materials .

Provide technical training to support teams and end users on Webex Contact Center features.

Competencies & Required Skills : Essential Skills :

Strong experience in Cisco Webex Contact Center (WxCC) administration & deployment .

Expertise in IVR design, call routing, and workflow configuration .

Hands-on experience with SIP trunking, PSTN connectivity, and VoIP technologies .

Experience working with cloud-based contact center solutions and hybrid deployments .

Knowledge of networking protocols, security best practices, and Cisco voice solutions .

Familiarity with API integrations, automation, and third-party application connectors .

Strong troubleshooting skills for contact center performance, QoS, and latency issues .

Desirable Skills :

Experience with AI-driven chatbots, self-service solutions, and virtual agents .

Understanding of CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics, etc.) .

Knowledge of Cisco Webex Calling, CUCM, UCCX, or UCCE environments .

Ability to analyze and optimize contact center analytics and reporting tools .

Experience Required :

8-10 years of experience in Cisco Contact Center technologies .

Hands-on experience with Cisco Webex Contact Center, UCCX, UCCE, or similar cloud-based solutions .

Experience in enterprise-level deployment and migration projects .