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Contact center manager Jobs in San Francisco, CA

Last updated: 11 hours ago
Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States
Full-time
Quick Apply
Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist Show moreLast updated: 4 days ago
  • Promoted
CENTER MANAGER

CENTER MANAGER

Code NinjasCA, United States
$18.00–$22.00 hourly
Full-time
Code Ninjas is the nation's fastest-growing kids coding franchise.In our center, kids ages 7-14 learn to code in a fun, non-intimidating way - by playing and building video games they love.Kids hav...Show moreLast updated: 2 days ago
  • Promoted
  • New!
CALL CENTER MANAGER

CALL CENTER MANAGER

Vets HiredCA, United States
Full-time
About the job Call Center Manager.The Call Center Manager is experienced with addressing a variety of clinical, administrative, and advanced scheduling inquiries. They will manage a team of call cen...Show moreLast updated: 11 hours ago
  • Promoted
Catering Manager Chase Center

Catering Manager Chase Center

Compass Group USASan Francisco, CA, United States
Full-time
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs mi...Show moreLast updated: 2 days ago
  • Promoted
Catering Manager Chase Center

Catering Manager Chase Center

Compass Group, North AmericaSan Francisco, CA, United States
Full-time
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs mi...Show moreLast updated: 1 day ago
  • Promoted
Practice Coordinator 3 - Contact Center

Practice Coordinator 3 - Contact Center

University of California , San FranciscoEmeryville, CA, United States
$31.91–$45.70 hourly
Full-time
The UCSF Contact Center has 2 different locations Emeryville or Brisbane.Please choose the location of your interest?.As a patient-focused organization, UCSF Health exists to enhance the health and...Show moreLast updated: 1 day ago
Digital Contact Solutions Manager

Digital Contact Solutions Manager

PricewaterhouseCoopers Advisory Services LLCSan Francisco,CA
Remote
Full-time
SummaryA career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics.We...Show moreLast updated: 30+ days ago
  • Promoted
Catering Manager Chase Center

Catering Manager Chase Center

Bon AppetitSan Francisco, CA, US
Full-time
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs mi...Show moreLast updated: 3 days ago
  • Promoted
Fitness Center General Manager

Fitness Center General Manager

Plus One Health ManagementSan Francisco, CA, US
$22.00–$40.00 hourly
Full-time
We are currently seeking a reliable and dedicated.In this role, you will manage and direct all operations, staffing, revenue and expense goals and marketing aspects of the site, as well as assume t...Show moreLast updated: 11 days ago
  • Promoted
Principal Product Manager Contact Center Workforce Management

Principal Product Manager Contact Center Workforce Management

Geico - Government Employees Insurance CompanySan Francisco, CA, United States
Full-time
GEICO is seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager specializing in Contact Center Workforce Management (WFM). This role will continuously monitor evo...Show moreLast updated: 5 days ago
  • Promoted
Principal Product Manager - Contact Center Workforce Management

Principal Product Manager - Contact Center Workforce Management

GEICOSan Francisco, CA, US
$143,000.00–$224,000.00 yearly
Full-time
Principal Product Manager – Contact Center Workforce Management.GEICO is seeking an accomplished, customer-obsessed, and results-oriented. Contact Center Workforce Management (WFM).This role will co...Show moreLast updated: 3 days ago
  • Promoted
Contact Center Practice Coordinator 2

Contact Center Practice Coordinator 2

University of California - San FranciscoSan Francisco, CA, United States
$29.68–$42.48 hourly
Contact Center Practice Coordinator 2.The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Dental Center clinics and works closely ...Show moreLast updated: 30+ days ago
  • Promoted
Practice Coordinator 3 - Contact Center

Practice Coordinator 3 - Contact Center

University of California - San Francisco Campus and HealthSan Francisco, CA, United States
$31.91–$45.70 hourly
Full-time
Practice Coordinator 3 - Contact Center.The UCSF Contact Center has 2 different locations Emeryville or Brisbane.Please choose the location of your interest?. As a patient-focused organization, UCSF...Show moreLast updated: 1 day ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthCalifornia, Work At Home, US
$67,900.00–$149,300.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
  • Promoted
Charter Contact Center Rep I

Charter Contact Center Rep I

First StudentSan Francisco, CA, United States
Full-time
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brand...Show moreLast updated: 15 days ago
  • Promoted
Wellness Center Manager

Wellness Center Manager

Body TechniquesAlameda, CA, US
Full-time
Bespoke Wellness is growing and we are ready to expand our team!.The Wellness Center Manager reports directly to the Ownership. Bespoke Wellness is a well-established business located in Alameda, Ca...Show moreLast updated: 10 days ago
Instructional Designer - Contact Center Learning & Design

Instructional Designer - Contact Center Learning & Design

Home DepotCALIFORNIA, US
$56,000.00–$80,000.00 yearly
Full-time
The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago
Director, Operator Contact Center

Director, Operator Contact Center

Grocery OutletEmeryville, CA , US
$130,000.00–$160,000.00 yearly
Full-time
Touching lives by being the first choice for bargain-minded consumers in the.Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service. The Grocery Outlet Store Support team is here...Show moreLast updated: 30+ days ago
  • Promoted
Senior Solutions Partner - Connected Experiences - Contact Center and Unified Communications

Senior Solutions Partner - Connected Experiences - Contact Center and Unified Communications

VerizonSan Francisco, CA, United States
$122,000.00–$226,000.00 yearly
Full-time +1
A place to share your ideas freely - even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting...Show moreLast updated: 4 days ago
Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist

Job Location : Culver City, CA

Role Description :

The Cisco Webex Contact Center Engineer will be responsible for the design, implementation, configuration, and ongoing support of Cisco Webex Contact Center (WxCC) solutions . This role requires expertise in cloud-based contact center environments , ensuring seamless deployment, integration, optimization, and troubleshooting of Cisco's Webex Contact Center services for enterprise-level operations.

The engineer will work closely with IT teams, network administrators, telecom specialists, and business stakeholders to enhance customer experience, optimize call routing, and ensure high availability and security of communication platforms. The role demands deep knowledge of Cisco contact center solutions, VoIP technologies, cloud integrations, and networking protocols .

Key Responsibilities :

Solution Design & Implementation :

Design and deploy Cisco Webex Contact Center (WxCC) solutions for enterprise customers.

  • Configure and integrate IVR, call routing, agent desktop environments, reporting tools, and APIs .
  • Optimize call flows, workflows, and customer experience strategies in Webex CC.

Administration & Support :

Perform day-to-day administration, monitoring, and troubleshooting of Cisco Webex Contact Center.

  • Ensure high availability, performance optimization, and compliance with IT security policies.
  • Manage voice gateways, SIP trunks, PSTN integration, and hybrid cloud deployments .

    • Collaboration & Integration :

    Work closely with network and infrastructure teams to ensure seamless integration with existing VoIP, PBX, CRM, and ticketing systems .

  • Assist in migrating legacy contact center platforms to Cisco Webex CC .
  • Configure and integrate AI-powered virtual assistants, chatbots, and self-service solutions .

    • Troubleshooting & Optimization :

    Diagnose and resolve technical issues related to voice, video, messaging, and collaboration tools .

  • Monitor contact center KPIs, QoS, and service availability using Cisco management tools.
  • Identify and recommend process improvements to enhance efficiency and reduce downtime.

    • Security & Compliance :

    Ensure adherence to security policies, compliance standards (PCI, GDPR), and industry best practices .

  • Configure authentication, access control, and encryption protocols within Webex Contact Center.

    • Technical Documentation & Training :

    Prepare technical documentation, SOPs, configuration guides, and training materials .

  • Provide technical training to support teams and end users on Webex Contact Center features.

    • Competencies & Required Skills : Essential Skills :

    Strong experience in Cisco Webex Contact Center (WxCC) administration & deployment .

    Expertise in IVR design, call routing, and workflow configuration .

    Hands-on experience with SIP trunking, PSTN connectivity, and VoIP technologies .

    Experience working with cloud-based contact center solutions and hybrid deployments .

    Knowledge of networking protocols, security best practices, and Cisco voice solutions .

    Familiarity with API integrations, automation, and third-party application connectors .

    Strong troubleshooting skills for contact center performance, QoS, and latency issues .

    Desirable Skills :

    Experience with AI-driven chatbots, self-service solutions, and virtual agents .

    Understanding of CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics, etc.) .

    Knowledge of Cisco Webex Calling, CUCM, UCCX, or UCCE environments .

    Ability to analyze and optimize contact center analytics and reporting tools .

    Experience Required :

  • 8-10 years of experience in Cisco Contact Center technologies .
  • Hands-on experience with Cisco Webex Contact Center, UCCX, UCCE, or similar cloud-based solutions .
  • Experience in enterprise-level deployment and migration projects .