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Contact tracer Jobs in Brockton, MA

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Contact tracer • brockton ma

Last updated: 3 days ago

Senior Operations Manager (DUA - Boston)

northern essex community collegeBrockton, MA, United States
Full-time

Senior Operations Manager (DUA - Boston).The DUA Contact Senior Operations Manager manages contact center operations for the Boston and Brockton locations.This position is a manager level operation... Show more

Physical Therapy Assistant West Bridgewater, MA

triage brandWest Bridgewater, MA, United States
Full-time

Weekly Gross**Estimated pay package.Does not include taxes, insurance, or other deductions that may occur.American Heart Association Healthcare Providers BLS/CPR.Associates in Physical Therapy.YOU'... Show more

Care Manager, Home Care Program

old colony elder servicesBrockton, MA, United States
Full-time

Care Manager, Home Care Program.OCES supports older adults and individuals with disabilities by providing vital information and coordination of services.By promoting healthy, safe living for our co... Show more

J. C. Higgins Corp. Bid Coordinator / Estimating Assistant

emcor groupStoughton, MA, United States
Full-time

Bid Coordinator / Estimating Assistant.The Bid Coordinator / Estimating Assistant will be responsible for assisting the Estimating Department with performing routine clerical and administrative fun... Show more

Senior Electrical Project Manager

gpacHanson, Massachusetts, United States
Full-time
Quick Apply

Senior Electrical Project Manager.Gpac is a national executive search firm specializing in recruitment for the electrical construction industry.Senior Electrical Project Manager.Competitive base sa... Show more

R&D Manager, Contact Adhesive

amrizeRockland, MA, United States
Full-time

Join the Gaco team, a trusted name in building envelope solutions with a heritage dating back to 1955.We're seeking an R&D Manager, Contact Adhesive who's ready to be part of a company committed to... Show more

Travel Nurse RN - Labor & Delivery - $2,738 per week in South Weymouth, MA

travel nurse sourceSouth Weymouth, MA, US
$2,738.00 weekly
Full-time

Registered Nurse (RN) | Labor & Delivery.TravelNurseSource is working with FlexCare to find a qualified Labor/Delivery RN in South Weymouth, Massachusetts, 02190!.Certs & Licenses BLS, ACLS... Show more

 • Promoted

Client Relationship Manager

hub internationalRockland, MA
$31.25–$40.86 hourly
Full-time

GENERAL DESCRIPTION (Summary, Scope, Purpose).The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs.HUB Financial Services stands out as an ... Show more

Optometric Technician

city eyeBrockton, MA, US
$20.00–$26.00 hourly
Full-time

JOB DESCRIPTION: OPTOMETRIC TECHNICIAN LEVEL 1.Optometric technicians are responsible for patient check in, exam pre-test, exam lane testing, exam post-test, patient check out.General Accountabilit... Show more

Scanning Specialist

signature healthcareWest Bridgewater, Massachusetts, United States, 02379
Full-time

Preps, scans and checks scanned documents.Serves as the first line contact for SoftMed users.Assures scanned documents are accurate, complete and accessible to users.Assures all users are set up wi... Show more

Senior Estimator - South of BOS - Multifamily Construction

michael pageBridgewater, MA, United States
Full-time

Senior Estimator/PreConstruction Manager.In business for decades, this family-owned firm has grown substantially over the past 20 years and is now one of New England's premier GCs! They specialize ... Show more

Contact Center Representative/Banking

north easton savings bankWhitman, Massachusetts, United States, 02382
Full-time

The Contact Center Representative provides customer sales and service by tele, email, and other forms of electronic communication.Uses written correspondence and the Internet to assist customers.Su... Show more

Travel Cath Lab Tech - $3,644 to $3,834 per week in Brockton, MA

allied travelBrockton, MA, US
Full-time

Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Cath Lab Tech position in Brockton, MA.If you are interested in this position, please contact your r... Show more

 • Promoted

Locum Nurse Practitioner (NP) - Surgery - General/Other - $100 to $130 per hour in Boston, MA

locum jobs onlineBrockton, Massachusetts, US
Full-time

Nurse Practitioner | Surgery - General/Other.LocumJobsOnline is working with Weatherby Healthcare to find a qualified General Surgery NP in Boston, Massachusetts, 01904!.Ranges shown should be used... Show more

 • Promoted

CDL-A Truck Driver

trans am truckingBraintree, MA, USA
$21.00 hourly
Full-time

TransAm Trucking Company Truck Driver Jobs* TransAm Trucking is now hiring company CDL-A truck drivers for long-haul career opportunities! Apply today and enjoy life on the road with competitive p... Show more

Senior CFI Specialist, CG-1160-15

us government jobs other agenciesBraintree, MA, United States
Full-time

Serves as an onsite contact, and often as the FDIC's primary contact, for the largest, most complex, or high-risk financial institutions in the CISR supervisory portfolio.Develops, manages, and str... Show more

Senior Contract Manager

tufts health planCanton, MA, United States
Full-time

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare.Serving nearly 2 million members, Point32Health builds on th... Show more

J. C. Higgins Corp. Bid Coordinator / Estimating Assistant

emcor services fluidicsStoughton, MA, United States
Full-time

Bid Coordinator / Estimating Assistant.Higgins seeks Bid Coordinator / Estimating Assistant who will be responsible for assisting the Estimating Department with performing routine clerical and admi... Show more

Optometry Assistant

mass general brighamSouth Weymouth, MA, United States
$17.71–$24.94 hourly
Full-time

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.As a not-for-profit,... Show more

Retail Supervisor – Inventory

retail services wisBROCKTON, Massachusetts, United States
$19.50–$26.50 hourly
Part-time

External Job Description Retail Supervisor – Inventory (Part-Time) Starting Wage From: $19.The hourly rate range is based on actual ranges for the employees who currently hold a comparable position... Show more

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The cities near Brockton, MA that boast the highest number of contact tracer jobs are:
Senior Operations Manager (DUA - Boston)

Senior Operations Manager (DUA - Boston)

northern essex community collegeBrockton, MA, United States
18 days ago
Job type
  • Full-time
Job description

Senior Operations Manager (DUA - Boston)

The DUA Contact Senior Operations Manager manages contact center operations for the Boston and Brockton locations. This position is a manager level operational leadership role responsible for day to day and management of unemployment assistance contact center service delivery. The position oversees teams responsible for claimant and employer support, claims intake assistance, adjudication, issue identification and referrals, inquiry resolution, escalation management, operational quality, and implementation of contact center procedures. The incumbent directly supervisors the contact center operations managers and ensures they are managing and maintaining their responsibilities appropriately. The Contact Center Director ensures that operations comply with Massachusetts General Laws Chapter 151A, federal requirements, DUA policy, program integrity standards, accessibility and language access expectations, and established performance measures. The Contact Senior Operations Manager uses service level information, workforce management data, quality assurance findings, customer experience trends, staffing information, and management reports to strengthen consistency, improve performance, support staff development, and maintain continuity of service. The Contact Center Senior Operations Manager works collaboratively with agency leadership and cross functional departments to improve operational efficiency and ensure alignment of Contact Center operations with agency wide objectives. The position analyzes existing policies and procedures, identifies opportunities for improvement, and determines when policy changes are needed to enhance service delivery, operational effectiveness, and compliance. The incumbent develops, implements, and enforces Contact Center policies and procedures, monitors their effectiveness through data analysis and stakeholder feedback, and continuously refines processes to improve customer experience, employee performance, and organizational outcomes.

Key Job Responsibilities:

  • Oversee contact center operations for Boston and Brockton, including daily and weekly workload management, performance monitoring, service delivery planning, escalation oversight, and implementation of DUA contact center priorities.
  • Manage subordinate front-line managers and supervisors by setting expectations, reviewing productivity and quality results, supporting consistent management practices, addressing performance concerns, and developing staff capabilities.
  • Collaborates with leadership across departments to evaluate, develop, and implement policies that support the agency's strategic goals and operational objectives.
  • Identifies opportunities for policy and procedural improvements that enhance cross functional collaboration and organizational effectiveness.
  • Develops, implements, and continuously evaluates the effectiveness of policies and procedures, making revisions as necessary to improve operational efficiency, ensure regulatory compliance, and support consistent advancement.
  • Coordinate with DUA leadership and internal business partners on policy implementation, adjudication and benefits support, employer and claimant service issues, technology changes, training needs, program integrity concerns, and modernization initiatives.
  • Support budget, staffing, hiring, labor relations, performance management, facilities coordination, continuity planning, and administrative functions necessary to maintain effective contact center operations.