Contact tracer Jobs in Miami fl
Last updated: 7 hours ago
- Promoted
Contact Center Supervisor
CDR CompaniesMiami, FL, United States- Promoted
PATIENT REPRESENTATIVE CONTACT CENTER
Mount Sinai Medical Center of Miami BeachMiami Beach, FL, United States- Promoted
Contact Center Modernization Sales Director
AccentureMiami, Florida, US- Promoted
- New!
Remote Bilingual Contact Center Intake Specialist
greenpath, inc.Miami, FL, USSr, Contact Center Architect.
Carnival Corporation and plcMiami, Florida- Promoted
Contact Center Operations Data Analyst
Royal Caribbean GroupMiami, FL, United States- Promoted
Contact Center Scheduler
VirtualVocationsHialeah, Florida, United States- Promoted
Show moreLast updated: 30+ days ago
Instructional Designer - Contact Center Learning & Design
Home DepotFLORIDA, US- Promoted
Supervisor, Contact Center (H)
The University of MiamiMedley, FL, United StatesContact Center - Central Outreach Representative (Remote)
Author HealthFlorida- Promoted
Supervisor, Contact Center (H)
University of MiamiMedley, FL, United StatesDigital Contact Solutions Manager
PricewaterhouseCoopers Advisory Services LLCMiami,FLSenior Contact Center Voice Solutions Architect
INSPYR SolutionsMiami, FL Show moreLast updated: 30+ days ago
Product Owner - Next Generation Contact Center
Prudential FinancialFL, USContact Center Technology Specialist
CVS HealthWork from home, FL, US- Promoted
Supervisor, Contact Center (H)
University of Miami Miller School of MedicineMedley, FL, United StatesWe are always Looking- Contact us
AndesMiami, FL, USContact Center Supervisor
CDR CompaniesMiami, FL, United States3 days ago
Job type
- Full-time
Job description
Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. They will continue to support agents after training by monitoring their progress, reviewing agent's unavailable status, and providing with ongoing coaching opportunities to meet Contact Center KPI's (80 / 20 - 5% abandoned rate)
Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate.
Requirements
- Provide excellent customer service
- Schedule weekly / bi-weekly meetings
- Ability to multi-task in a fast-pace environment
- Must be able to work in a flexible schedule as needed
- Listen to calls to ensure Call Quality Standards are met
- Complete IT escalation cases and daily call monitoring report within 72 hours or less
- Must be ablet to travel during disaster and / or deployment activation Learn More