Contact tracing Jobs in Miami, FL

We are seeking a detail-oriented Contact Center Quality Auditor to evaluate and enhance customer

interactions across multiple communication channels, including phone calls, emails, chats, and

SMS. In this role, you are responsible for reviewing interactions, providing feedback, and

ensuring compliance with company standards and best practices. The ideal candidate has strong

analytical skills, excellent grammar, and keen listening abilities to help drive continuous

improvement in customer experience.

Key Responsibilities :

• Review and assess customer interactions (phone, email, chat, and SMS) for compliance, professionalism, and effectiveness.
• Provide detailed feedback and coaching points to improve agent performance.
• Track and manage vendor reports related to QA evaluations.
• Participate in collaboration sessions with vendors to discuss trends, findings, and improvement opportunities.
• Identify recurring issues and recommend process enhancements.
• Ensure all evaluations align with company policies, procedures, and customer service standards.
• Maintain accurate documentation of QA reviews and findings.

Qualifications & Skills :

Benefits

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