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Contact tracing Jobs in Omaha, NE

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Contact tracing • omaha ne

Last updated: 1 day ago
  • Promoted
Contact Center Supervisor

Contact Center Supervisor

North End TeleservicesOmaha, Nebraska, USA
Full-time
Are you ready for a challenge in your career Apply Now!!! We are growing again and looking for our next Account Supervisor for our government line of business! This position does require a backgrou...Show moreLast updated: 1 day ago
Patient Access Contact Center Representative

Patient Access Contact Center Representative

Boys TownPrimary Location : Omaha, Nebraska
Acts as the initial contact person fielding incoming calls to BTNRH, focusing on customer service and the patient experience. Offers timely, courteous and confidential assistance to every caller ens...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Representative / Contact Center Agent (Remote)

Customer Support Representative / Contact Center Agent (Remote)

AureonOmaha, NE, United States
Remote
Full-time
Telephone Support – perform telephone support as scheduled.Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research an...Show moreLast updated: 30+ days ago
  • Promoted
Contact Center Representative

Contact Center Representative

Nebraska Furniture MartOmaha, NE, United States
$16.00–$21.99 hourly
Full-time
At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937-people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! ...Show moreLast updated: 10 days ago
Contact Center Representative

Contact Center Representative

NFMOmaha, NE, US
$16.00–$21.99 hourly
Full-time
Job Description : Your Piece of the Puzzle.NFM's Contact Center is a fast-paced, team environment where you'll play a critical role in our success by building positive relationships with our custome...Show moreLast updated: 14 days ago
  • Promoted
Contact Center Representative

Contact Center Representative

Centris Federal Credit UnionOmaha, NE, US
$17.00–$19.00 hourly
Full-time
Join Our Team as a Contact Center Rockstar!.The hours for this opportunity are Monday through Friday from 9 : 30 AM to 6 : 00 PM, plus rotating Saturdays from 8 : 55 AM to 1 : 00 PM (TIP : when you work a S...Show moreLast updated: 30+ days ago
Contact Center Specialist I

Contact Center Specialist I

First Interstate BankBellevue, NE
Full-time
If you are a current FIB employee, please apply through the Career Worklet in the.This position is located at our Bellevue Galvin Rd. We know your career is just one aspect of a meaningful, complex,...Show moreLast updated: 30+ days ago
Instructional Designer - Contact Center Learning & Design

Instructional Designer - Contact Center Learning & Design

Home DepotNEBRASKA, US
$56,000.00–$80,000.00 yearly
Full-time
The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago
  • Promoted
Contact Center Supervisor

Contact Center Supervisor

North End Teleservices, LLCOmaha, NE, US
Full-time
Are you ready for a challenge in your career? Apply Now!!! We are growing again and looking for our next Account Supervisor for our government line of business! This position does require a backgro...Show moreLast updated: 4 days ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NE, US
$67,900.00–$149,300.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Contact Center Supervisor

Contact Center Supervisor

North End TeleservicesOmaha, Nebraska, USA
1 day ago
Job type
  • Full-time
Job description

Are you ready for a challenge in your career Apply Now!!! We are growing again and looking for our next Account Supervisor for our government line of business! This position does require a background check and paperwork to ensure your government clearance to work these programs.

Do you thrive in a fastpaced environment and enjoy new challenges work with a diverse team and are ready to take it to the next level!! Come and join one of Incs 5000 fastestgrowing companies. Some of the duties and expectations are as follows :

  • Supervise and manage multiple client programs and / or programs exceeding 20 representatives.
  • Peertopeer advocacy on behalf of the clients.
  • Responsible for client communications conflict resolution and compliance on client deliverables and revenue.
  • Provides strategic and analytic insight to clients in regard to operational issues solutions and ways of improving business operations (reduce costs contacts improve satisfaction quality etc.).
  • Has the ability to look across and manage across functional areas keeping abreast of status and issues and remaining proactive in supporting your clients.
  • Reviews all major deliverables (i.e. strategic brief function spec tech spec etc.) to ensure quality standards and client expectations are met with each of your clients.
  • Ensures that client issues are dealt with in an efficient manner informing the Operations Manager of any critical issues that may arise.
  • Assists in the management of the project team and functional department in order to maintain a continuous knowledge of project status in order to identify potential issues and / or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed quality standards are met and exceeded and are profitable.

Skills required

  • Ability to think strategically.
  • Detailoriented with a focus on process improvement.
  • Technical and process competence.
  • Motivated selfdirected goaloriented persistent and skilled internal and external negotiator.
  • High level of initiative and work well in a team environment.
  • Ability to guide and lead the team to achieve client goals.
  • Excellent written and oral communication skills.
  • Handles stressful situations and deadline pressures well.
  • Plans and carries out responsibilities with minimal direction.
  • The ability to identify and troubleshoot customer and program problems that exist and effectively resolve and / or communicate needed resolution / escalation via application enhancements or operational process changes.
  • Previous Contact Center supervisory experience.
  • Strong leadership and coaching ability.
  • Excellent written / verbal / interpersonal communication skills sufficient to communicate and interact effectively with customers and coworkers.
  • Knowledge of Technology and Processes.
  • Ability to communicate KPIs effectively.
  • Strong Computer Skills with proficiencies in Excel and Word.
  • Previous experience in balancing staff motivation with accountability.
  • Good organization skills with the ability to multitask
  • Excellent command of the English language and good use of grammar skills.
  • General knowledge of basic math skills and ability to calculate percentages.
  • Attendance and Punctuality

    Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

    DEI (Diversity Equity and Inclusion) Competencies :

  • Diversity equity and inclusion as a leadership competency is a measure of success within NET (NORTH END TELESERVICES).
  • Cultural competence : Understand multiple frameworks values and norms. Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
  • Negotiation : Negotiates and facilitates cultural differences conflicts tensions or misunderstandings.
  • Judgement : Can discern when to inquire advocate drive or resolve more decisively.
  • Continuous learning : Commits to continuous learning / improvement in diversity inclusion and cultural competence.
  • Corporate communications : Acknowledge and address possible unfavorable impact.
  • Corporate Social Responsibility : Influences media and marketplace via communication and community outreach to competitively position the organization.
  • External Market Knowledge : Understands and is current on global and local trends / changes and how they inform and influence D&I.
  • Supplier Diversity : Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to : Enhance the supply chain Increase market share revenues and loyalty.
  • North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race color national origin religion gender gender identity sexual orientation disability veteran status age marital status citizenship status or any other status protected by law.

    Omaha #NET #Northend #callcenter

    Required Experience :

    Manager

    Key Skills

    Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1