Contact tracing Jobs in Riverside, CA

Last updated: 4 days ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

Full-time

Quick Apply

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist Show moreLast updated: 4 days ago

Contact Center Technology Specialist

CVS HealthCalifornia, Work At Home, US

$67,900.00–$149,300.00 yearly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Customer Contact Representative Lead (Hybrid : Onsite & Remote)

US FoodsFontana CA

$25.00–$28.00 hourly

Remote

Full-time

Join Our Community of Food People!.Provide resolution of requests which aid to support US Foods customers and sellers in a timely The Customer Contact Representative Lead will serve as a subject ma...Show moreLast updated: 30+ days ago

Promoted

Contact Center Specialist II, Workforce Management

Kaiser PermanenteFontana, CA, United States

Full-time

In addition to the responsibilities listed below, this position is responsible for maintaining key performance indicators (KPIs) in a contact center(s) and / or region(s) by monitoring volume of cont...Show moreLast updated: 4 days ago

Instructional Designer - Contact Center Learning & Design

Home DepotCALIFORNIA, US

$56,000.00–$80,000.00 yearly

Full-time

The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago

Cisco Webex Contact Center Engineer (Unified Communications & Cloud Contact Center Specialist)

Tekaccel IncCA, United States

4 days ago

Job type

Full-time

Quick Apply

Job description

Role Name : Cisco Webex Contact Center Engineer Unified Communications & Cloud Contact Center Specialist

Job Location : Culver City, CA

Role Description :

The Cisco Webex Contact Center Engineer will be responsible for the design, implementation, configuration, and ongoing support of Cisco Webex Contact Center (WxCC) solutions . This role requires expertise in cloud-based contact center environments , ensuring seamless deployment, integration, optimization, and troubleshooting of Cisco's Webex Contact Center services for enterprise-level operations.

The engineer will work closely with IT teams, network administrators, telecom specialists, and business stakeholders to enhance customer experience, optimize call routing, and ensure high availability and security of communication platforms. The role demands deep knowledge of Cisco contact center solutions, VoIP technologies, cloud integrations, and networking protocols .

Key Responsibilities :

Solution Design & Implementation :

Design and deploy Cisco Webex Contact Center (WxCC) solutions for enterprise customers.

Configure and integrate IVR, call routing, agent desktop environments, reporting tools, and APIs .
Optimize call flows, workflows, and customer experience strategies in Webex CC.

Administration & Support :

Perform day-to-day administration, monitoring, and troubleshooting of Cisco Webex Contact Center.

Ensure high availability, performance optimization, and compliance with IT security policies.

Manage voice gateways, SIP trunks, PSTN integration, and hybrid cloud deployments .

Collaboration & Integration :

Work closely with network and infrastructure teams to ensure seamless integration with existing VoIP, PBX, CRM, and ticketing systems .

Assist in migrating legacy contact center platforms to Cisco Webex CC .

Configure and integrate AI-powered virtual assistants, chatbots, and self-service solutions .

Troubleshooting & Optimization :

Diagnose and resolve technical issues related to voice, video, messaging, and collaboration tools .

Monitor contact center KPIs, QoS, and service availability using Cisco management tools.

Identify and recommend process improvements to enhance efficiency and reduce downtime.

Security & Compliance :

Ensure adherence to security policies, compliance standards (PCI, GDPR), and industry best practices .

Configure authentication, access control, and encryption protocols within Webex Contact Center.

Technical Documentation & Training :

Prepare technical documentation, SOPs, configuration guides, and training materials .

Provide technical training to support teams and end users on Webex Contact Center features.

Competencies & Required Skills : Essential Skills :

Strong experience in Cisco Webex Contact Center (WxCC) administration & deployment .

Expertise in IVR design, call routing, and workflow configuration .

Hands-on experience with SIP trunking, PSTN connectivity, and VoIP technologies .

Experience working with cloud-based contact center solutions and hybrid deployments .

Knowledge of networking protocols, security best practices, and Cisco voice solutions .

Familiarity with API integrations, automation, and third-party application connectors .

Strong troubleshooting skills for contact center performance, QoS, and latency issues .

Desirable Skills :

Experience with AI-driven chatbots, self-service solutions, and virtual agents .

Understanding of CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics, etc.) .

Knowledge of Cisco Webex Calling, CUCM, UCCX, or UCCE environments .

Ability to analyze and optimize contact center analytics and reporting tools .

Experience Required :

8-10 years of experience in Cisco Contact Center technologies .

Hands-on experience with Cisco Webex Contact Center, UCCX, UCCE, or similar cloud-based solutions .

Experience in enterprise-level deployment and migration projects .