Content specialist Jobs in Huntington Beach, CA

Hourly rate from $25.00 to $30.00 an hour (DOE)

Purpose of Position : Enhance customer communication by creating, reviewing, and maintaining all written correspondence from the CHOICE Operations Center. Ensure clarity, compliance, and alignment between internal guidelines and external messaging. Gather insights to align all messaging with our core values : Integrity, Service, Passion, Innovation, Accountability, and Respect to enhance the overall customer experience, fostering trust and reliability in our communications and building loyalty to our brand.

Essential Functions :

• Compose professional and engaging letters to customers, requesting or informing them of specific information while ensuring clarity and a sense of urgency.
• Manage the creation, review, and implementation of confirmation letters, notifications about pending items, and decline communications to ensure they are clear and effective.
• Regularly review and refresh content in accordance with the Administrative Handbook to maintain up-to-date practices and messaging.
• Collect and analyze customer feedback on written communications to identify areas for improvement.
• Develop and implement strategies that promote transparent and effective communication with customers, thereby strengthening relationships and enhancing customer satisfaction.
• Establish performance metrics for written correspondence and evaluate their effectiveness in enhancing customer communication.
• Implement a quality assurance process for all written materials to ensure they meet high standards before distribution.
• Leverage communication tools and platforms to streamline processes, enhance collaboration, and improve the timeliness of customer communications.
• Stay informed about changes in regulations that may affect written communications, ensuring prompt adaptation to new requirements.
• Collaborate with the Operations team and other departments to coordinate cohesive letter writing across the organization.
• Generate and refine ideas for literature and the Administrative Handbook.
• Partner with external departments to ensure compliance with relevant legal regulations and organizational policies.
• Serve as the authority in Operations on all reference material related to CHOICE.
• Understand company policies and procedures as they apply to CaliforniaChoice and ChoiceBuilder plans.
• Create reports, memos, emails, and notices as needed.
• Provide consistent feedback to upper management regarding progress, challenges, and potential areas for improvement.
• Adhere to all PHI (Personal Health Information) guidelines.
• Regular onsite or remote attendance and punctuality are essential job requirements.
• Perform other business tasks or functions as assigned.

Knowledge, Skills & Abilities Required :

Additional Competencies :

In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Specialist competency addendum.

Educational & Work Requirements :

Physical Requirements : Must be able to sit for extended periods with occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 lbs. occasionally.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.