Content specialist Jobs in Richmond, CA

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We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

Our people make all the difference in our success.

About the Role :

The Trip Development Content Specialist plays a key role within the Trip Development department (TD) ensuring guest-facing sales-facing and internal trip content is accurate clear and consistently high quality. This role supports TD Program Managers and Directors while working closely with field teams to oversee and refine trip content across all channels. The specialist also collaborates with cross-functional partners such as Supplier Operations Hotels and Sales & Marketing on content-related projects contributing to a wide range of initiatives based on business needs. T he ideal candidate brings strong time management a proactive problem-solving approach and the ability to balance precise information with compelling storytelling helping maintain both content integrity and strong working relationships across a global team.

What youll be doing (bullets) :

• Identify and recommend workflow process and system improvements to increase efficiency and data accuracy across Trip Development
• Collaborate cross-functionally with program leads field teams and key stakeholders to support trip content oversight and continuous improvement
• Oversee review auditing and maintenance of internal and guest-facing trip content to ensure accuracy consistency and compliance with standards
• Conduct regular data validation audits track updates and document trip content and data standards
• Identify recurring data issues escalate risks and propose long-term solutions through training system enhancements or process changes
• Manage and enhance the On Trip App experience including content audits updates seasonal uploads and quality assurance
• Facilitate App-related communication and coordination including meetings follow-ups resource updates and responding to inquiries
• Partner with Product and Trip Development teams to analyze feedback and contribute to future App enhancements and development initiatives
• Support Field Expert and Trip Expert programs through audits trainings seasonal projects and special initiatives
• Serve as a go-to resource within Trip Development for best practices trip data processes and content quality standards

What youll need to be successful :

Work environment :

About the Trip Development Department :

The Trip Development department plays a critical role within Backroads supporting trip desig n & trip developm ent .The team ensur es the highest level of quality is always being upheld to deliver exception al guest experiences. The department is c omprised of teams based in Berkeley CA Utrecht Netherlands and a global field-based team . Youll be bringing your imagination strong work ethic and critical eye for detail to a dedicated group of team members who are passionate about sharing the joys of active travel with both returning guests and brand-new audiences.

By joining the Trip Development team at Backroads youll be part of a group that constantly strives to provide the best possible experience for our guests while fostering a positive fun & inclusive employee experience.

Required Experience :

IC

Key Skills

Digital Marketing,Bootstrap,Activex,Jboss,Adobe,Arbitration

Employment Type : Full-Time

Experience : years

Vacancy : 1