Contract administrator Jobs in Milwaukee, WI

Job Description / Responsibilities

Reporting to IS Service Desk Manager with general supervision, provide technical software, hardware and network problem resolution to all Alter computer users by performing question / problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; document issue resolution or creating wiki documentation for maintenance and reporting; and perform related work as required.

• Identifies, diagnoses, document and resolves Level One problems for users of the personal computer software and hardware, Alter network, the Internet and new computer technology in a call center environment; communicates solutions to end-users and document.
• Provides one-on-one end-user problem resolution over the phone for Alter approved Personal Computer (PC) software.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN and local-area network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps maintain Static IP assignment to specific network hardware using Meraki portal.
• Handle new user requests and associated hardware acquisition and configuration.

Qualifications

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

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