Corporate trainer Jobs in Des Moines, IA

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.Job Description

We are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction for mobile video technologies. In this role you will be responsible for supporting on-going technical / end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training.

This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content.

Responsibilities include but are not limited to :

Primarily responsible for the delivery of classroom technical training on Mobile Video technologies to external customers and occasionally internal employees

Responsible for the delivery of virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees

Technical training primarily held at customer locations and occasionally facilitated virtually

Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel

Teach and instruct agency customers / end users and staff on the use and operating methods of complex software products and services

Present training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.

Compile comprehensive training and technical documents, and course material for new and existing products or services

Measure knowledge transfer and training effectiveness

Monitor customer satisfaction through surveys and customer / rep feedback

Regularly interact and build strong relationships with Public Safety / First Responder customers and internal product / solution teams to further enhance current and future training strategies

Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies

Ensure timely updates to the course curricula to reflect changes in product design and market demands

Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy

Travel requirements : up to 75%, with domestic and occasional international travel requirements to meet business needs

You will have the opportunity to :

Improve the customer experience for education, products, and services

Meaningfully impact the company's short-term and long-term success

Grow and expand your role

Learn different aspects of products and services, including infrastructure, software applications, devices, and services

Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future

To be successful, you will need :

3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications

Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships

Exhibit strong communication skills, interpersonal skills, project management, and time management

Proven experience driving significant improvements with a team and business

Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth

Understand and explain the concept and facets of End to End solutions to students in varying job functions

Willing and able to travel (Up to 75%)

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers.

Desired Skills :

4+ years of prior Information Technology (IT) and / or training experience

1+ years of law enforcement / public safety experience

1+ years of body camera and / or in-car camera (Mobile Video) experience

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Basic Requirements

Bachelor's degree and 1+ years of technical presentation / teaching experience

OR 3+ years of technical presentation / teaching experience

1+ years Information Technology (IT) or technical experience

Must be able to obtain background clearance as required by government customer

Travel Requirements50-75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo

Our U.S.Benefitsinclude :

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].