Part-time Counselor Jobs in San Jose, CA

Description :

JOB TITLE : Crisis Phone Counselor

DEPARTMENT : Crisis Intervention and Suicide Prevention Center

REPORTS TO : Crisis Center Supervisor

POSITION STATUS : Full-time, Non-Exempt- 32 to 40hrs per week; Part-time 22hrs per week : Hybrid Role (must be available for in person work)

SALARY : $28 per hour, $29 per hour for overnight shifts

OPEN SHIFTS :

Mondays : 6 : 45am-10 : 45am, 10 : 45am-2 : 45pm, 2 : 45pm-6 : 45pm

Tuesdays : 6 : 45am-10 : 45am, 10 : 45am-2 : 45pm, 2 : 45pm-6 : 45pm

Wednesdays : 10 : 45am-2 : 45pm, 2 : 45pm-6 : 45pm

Thursdays : 10 : 45am-2 : 45pm, 2 : 45pm-6 : 45pm

Fridays : 6 : 45am-10 : 45am, 10 : 45am-2 : 45pm, 2 : 45pm-6 : 45pm

Saturdays : N / A

Sundays : N / A

DESCRIPTION :

StarVista is a 501(c)(3) nonprofit organization that has helped people of all ages throughout San Mateo County navigate life challenges for over 55 years. Our mental health, crisis intervention, youth housing, substance use, and early childhood services help thousands of individuals each year. StarVista's services are rooted in strength-based, holistic practices and center diversity, equity and inclusion to ensure anyone who comes to StarVista can access support. StarVista's values of respect, passion, partnerships, accountability, innovation and integrity foster an agency culture of support and growth.

POSITION PURPOSE AND OBJECTIVES :

Founded in 1966, the Crisis Intervention and Suicide Prevention Center was the first program of the organization known today as StarVista. As one of the first crisis centers in California, the StarVista Crisis Center has been dedicated to crisis intervention and suicide prevention for over half a century, offering free services to youth and adults of San Mateo County.

The StarVista Crisis Center is accredited by the American Association of Suicidology and belongs to the Suicide Prevention Lifeline national network of crisis centers.

StarVista's Crisis Intervention and Suicide Prevention Center (CISPC) is the only 24-hour crisis intervention and prevention hotline in San Mateo County. This telephone-accessed service is staffed 24-hours a day; 365 days a year through a combination of paid staff and trained volunteers. The Center is both a critical first point of contact for people in need of referrals to social services and a last resort for people on the brink of suicide to reach out for help. Crisis line staff and volunteers serve over 13,000 callers annually from both San Mateo County's local line and the 988 Suicide and Crisis Lifeline.

A Crisis Center Phone Counselor works as a part of a larger team to respond to multiple incoming calls - skillfully and compassionately offering suicide risk assessments, crisis intervention, crisis de-escalation, mobile crisis dispatch, resource navigation and emotional support when needed. All phone counselors go through a 5-week training covering topics such as active listening, de-escalation, suicide risk assessment, intro to mental health, LGBTQ+, disability, working with families, working with youth, and more. After successful completion of training, phone counselors will administer suicide risk assessments, provide phone de-escalation, facilitate resource navigation and support callers struggling with a wide array of difficulties. This is a hybrid position with work required both in office and from home during 4 and / or 8hr daily shift assignments as assigned by the Hotline Program Director.

Requirements :

ESSENTIAL JOB FUNCTIONS :

• Respond to callers on 24 / 7 crisis line offering suicide risk assessments, crisis intervention, crisis de-escalation, resource navigation and emotional support to all callers.
• Triage multiple calls at once, as needed.
• Assess for safety, crisis, and suicidality and dispatch mobile crisis response when appropriate.
• Develop in depth knowledge of San Mateo County cities and community resources, provide referrals and resources to callers.
• Maintain strong communication on and off shift with shift partners, shift supervisor, and program leadership
• Establish effective recording keeping practices on electronic database; enter all call records according to procedure by the end of assigned shift
• Adhere to mandating reporting policy as outlined by state and local laws.
• Provide training and evaluation to incoming phone counselor trainees.
• Attend regularly scheduled supervision
• Participate in all program related meetings- monthly team meeting, bi-annual crisis center training, agency-wide events, as well as continuing education opportunities.
• Maintain knowledge and best practices of crisis intervention- suicide prevention, as well as other related topics (trauma informed practices, cultural response, etc.); Complete at least 10 hours of ongoing education each year.
• Additional duties as needed and assigned by Hotline Program Director

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

MINIMUM QUALIFICATIONS :

BENEFITS :

We encourage you to apply if you think you would be a great fit but do not meet the preferred education / experience level. We welcome folks from all backgrounds and lived experiences and would love to learn more about how you may be a great fit for this role.

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