Crm administrator Jobs in Baltimore, MD

Purchasing Administrative Support

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Job Summary & Scope

Working alongside Purchasing and the technical teams offer a complete administrative support service to the Purchasing area ensuring all aspects are dealt with accurately and in a timely manner.

Key Accountabilities

Raise purchase orders as needed and distribute them to suppliers.

Follow up on overdue purchase orders to ensure timely delivery.

Process order acknowledgements and report any discrepancies or exceptions.

Collaborate with the Parts Controller to manage parts on hold.

Work closely with Sales to clarify order details when needed.

Update the purchasing system to reflect changes in job or order status.

Perform accurate purchase data entry.

Support other team members within the department as needed.

Prioritize tasks in alignment with current purchasing objectives.

Obtain delivery timelines from suppliers for new products.

Update purchase orders (POs) and sales orders (SOs) with confirmed due dates.

Adjust status and due dates for backordered items.

Coordinate with the Trade Team to confirm due dates for used products.

Update sales order dates to account for triage and refurbishment lead times.

Use available data to forecast orders expected to ship within the current month.

Follow up with other departments to gather information required for production reporting.

Take ownership of service level agreements (SLAs), ensuring commitments to customers and end users are met.

Continuously improve data utilization to support business growth, process efficiency, and quality.

Promote quality standards across all processes.

Build and strengthen supplier relationships.

Prepare daily, weekly, and monthly reports to support management and customer visibility.

Perform additional duties as assigned.

Education + Experience + Key Traits

Proven hands-on experience of administration showing knowledge and understanding of process, preferably in a Purchasing environment.

Proactive, self-accountable, assertive and self-motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop improve supply chain processes.

Understanding of the key drivers to increase customer satisfaction both in terms of quality and on time delivery / pick up.

Excellent verbal & written communication skills, especially telephone manner and email capability.

Ability to manage time, organize workload, and solve problems.

Excellent team player with the ability to work independently under minimum supervision

Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.

Computer literate & a good working knowledge of Microsoft Office.

Excellent attention to detail.

Good interpersonal skills to form effective working relationships with people at all levels both with the supplier and within Peak.

Ability to embrace change.

Flexible and able to readily accept appropriate responsibility.

Typical Performance Targets

SERVICE DELIVERY: Sustained, measured excellence in project & process delivery

COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement

INNOVATION: Step changed delivery in safety, quality, and/or cost

Language Skills

Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.

Read and interpret documents, procedure manuals and various correspondence from both internal and external.

Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Supervision

Role does require supervision of direct or indirect reports.

Ability to carry out supervisory responsibilities in accordance with the organization's policies and procedures.

Decision Making + Reasoning

Able to take accountability and responsibility for business target delivery and decision making.

Working Relationships

Senior Managers

Service Delivery Team

Operations Delivery Team

Sales Team

Warehouse Team

Finance Team

IT Team

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.