Analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems.
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Analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. Analyze or recommend commercially available software.
JOB RESPONSIBILITIES :
As the primary contact for Help Desk, provide professional and respectful service to all employees and members of the organization
Extraordinary attention to detail in assigned tasks
Assist users with issues related to desktop / laptop computers, tablets, cell phones, printers, scanners, or other technology resources
Perform deployment of new laptops, tablets, workstations, as well as upgrades
Assist users with issues related to Microsoft technologies and Engineering software applications
Learn and support the roll-out of new applications
Maintain asset records for all IT related equipment and licensing
Research solutions for technology issues, as needed
Support CIO in successful project delivery
Requirements
REQUIRED
Computer related Associate's or bachelor's degree
Working knowledge of computer equipment, such as : computers, tablets, laptops, networking equipment, as well as computer components, to identify problems and introduce repairs or replacements
Experience managing and maintaining the following operating systems : Windows XP, Windows 7, Windows 8 / 8.1, Windows 10, iPhone iOS, and Android
Experience working with and troubleshooting issues with Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, and so on)
Basic knowledge of network functions and services (TCP / IP VLANs, DHCP, DNS, IP configuration on endpoint devices)
Experience with Microsoft Active Directory; ability to add and remove users and rights
Excellent written and oral communication skills
Strong analytical and logical problem-solving skills
Good communication and customer service skills
DESIRED
Industry Certifications and / or Relevant Experience
Strong initiative with the ability to work independently or as part of a team
Detailed oriented with strong organizational and time management skills