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Meet Our Team :

The Intelligent Automation & Customer Service Business Excellence team lives within the wider GTM organization. Broadly, the GTM builds the strategy, programs, and assets that our client-facing teams need to succeed within their accounts. We are a mix of ex-product, marketing, implementation, and enablement folks that operate as a "connective tissue" for the wider Pega org.

The Business Excellence team is a global team responsible for ensuring that our customers maximize the business benefits that they get from using Pega Platform, Customer Service and Sales Automation. We are uniquely positioned to work with Pega’s most innovative customers in North America and all over the world. We are expected to understand and define best practices for implementing Pega solutions to achieve repeatable customer value, becoming recognized thought leaders, and working with internal and external SMEs to extract domain knowledge and ensure that it is distributed through the Pega, Partner, and Customer ecosystems.

Our team also leads the early adopter motion for incubating strategic new technology, by defining and executing lab exercises to implement and validate new product capabilities, and by working with early adopter clients to achieve initial value and extract key learnings for repeatable and scalable success.

Picture Yourself at Pega :

Looking for an opportunity to work with a collaborative team to innovate on how AI & automation can change how enterprises work? Are you excited about the possibility of working with the world’s largest brands – like Verizon, Bank of America, Starbucks, Siemens, Rabobank, and more – to define implementation best practices and drive adoption of strategic new technology? Are you interested in painting the vision for how we standardize and industrialize Pega solution delivery? If you are – this is the role for you. Pega is at the forefront of revolutionizing how the world builds software. And this role is right at the center of it all.

What You'll Do at Pega :

• Become a subject matter expert for Pega Platform and Customer Service – focusing on defining and standardizing implementation best practices and repeatable solutions.
• Define and execute lab exercises to implement and validate new products, product capabilities, and service offerings.
• Own the Delivery Bill of Materials for introducing new products, product capabilities and service offerings.
• Engage directly with clients & partners to guide early adopter engagements, collaborating with product management, sales, enablement, support and delivery teams.
• Develop programs for delivery thought leadership, field enablement and client adoption.
• Evangelize Pega at conferences, tradeshows, & industry events.

Who You Are :

What You've Accomplished :

Pega Offers You :

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