Crm manager Jobs in Irving, TX

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title : Media Manager, Paid Ads and CRM

Location : Dallas, TX (3 days a week in office)

The Manager of Paid Media and CRM is responsible for execution and optimization of our paid media strategies and CRM initiatives to increase brand awareness, drive customer acquisition (building up 1P data and utilizing it effectively in media channels), and enhance customer retention. This role involves managing paid media campaigns across various platforms and overseeing the CRM program, interfacing with multiple internal brand manager stakeholders, finance and accounting teams, and external agency partners.

Key Responsibilities :

• Successful end to end management and tactical execution of paid media and CRM plans
• Manage agency relationships to help deliver annual media marketing plan with channel mix recommendation and quarterly tactical campaigns
• Implement and manage a data-driven approach to paid media and owned channel strategies across CRM, leveraging analytics and insights to inform decision-making and optimize performance
• Execute media planning, buying, KPI definition, creative fulfillment, measurement, and oversee the reporting of campaign performance
• Work with agency partners to develop media plans and buys that fit the business needs, across the full spectrum of paid advertising (TV, streaming, OOH, social, search, etc.), gaining buy-in from local and global stakeholders and cross-functional stakeholders
• Lead reporting meetings and provide insights into monthly and quarterly results; be accountable for measuring and reporting on campaign results
• Manage paid media budget and all related invoicing and authorization tasks, procedures, and steps for agency partners (i.e. DocuSign, OneBuy / Coupa, Salesforce) according to internal procurement and finance / accounting processes
• Oversee the CRM program (executed via Salesforce, internal teams, and external agency partners), ensuring data accuracy and effective segmentation for targeted marketing efforts alongside agency partners to develop best-in-class customer relationship programs (e.g., via email or SMS) to acquire, nurture, and convert leads into loyalty
• Collaborate with Consumer Market Insights team (CMI) on the development of consumer journeys and audience segmentation, as well as measurement and optimization

Preferred Qualifications, Education & Skills

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights :

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.