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Ct technologist • frisco tx
ITSM Functional Consultant
Hexaware TechnologiesPlano, TX, United States- Promoted
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The TJX Companies , Inc.Frisco, TX, United States- Promoted
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MW BuildersPlano, TX, United States- Promoted
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Motorola Solutions, Inc.Allen, TX, United States- Promoted
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WalgreensPlano, TX, United States- Promoted
Service
Premium Velocity Auto LLCPlano, TX, United States- Promoted
MOVER (MAKE $21+ / HOUR)
BellhopPlano, TX, United States- Promoted
Remote Sales Representative 60k / Year
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Customer Service and Sales Representative
Rustman AgencyFrisco, TX, US- Promoted
RETAIL SHORTAGE CONTROL - PART TIME
BurlingtonProsper, TX, United States- Promoted
Summer Camp Cook
Camp Walt WhitmanHackberry, TexasMortgage Loan Processor II
Sunflower Bank, N.A.Plano, TX, United States- Promoted
Hall Host
LEGACY HALL, LLCPlano, TX, US- Promoted
Mortgage Customer Service Advisor
First United Bank and TrustPlano, TX, United StatesITSM Functional Consultant
Hexaware TechnologiesPlano, TX, United States- Full-time
Job Description
Role : ITSM Functional Consultant
Location : Plano, TX / McLean, VA (5 days onsite per week)
Role Overview :
We are seeking a self-driven Functional Consultant who will be responsible for providing functional design consulting for IT service portfolios and catalogs using ITSM tools like ServiceNow. This role involves analyzing current services, offerings, processes, and workflows, followed by designing or redesigning services and offerings to drive significant improvements in productivity, quality, and customer service. The consultant will work closely with business stakeholders and technical teams to ensure successful implementation and delivery.
Key Responsibilities :
- End-to-End IT Service Portfolio & Catalog Design / Redesign :
- Conduct as-is analysis of services, offerings, processes, workflows, integrations, fulfillment, and support structures.
- Plan for future service evolution and improvements.
- Re-engineer services and offerings, including workflows and processes.
- Design service components such as :
Service offerings
Required Skills & Qualifications :
Preferred Qualifications :