Customer account manager Jobs in Longmont, CO

Job Description

Job Description

Description :

AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world’s essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower the communities and organizations to survive – and thrive – in the face of escalating environmental risks.?

The Account Manager will play a key role in driving growth within their assigned territory by acquiring new clients and expanding business with existing customers. You will be responsible for promoting AEM’s solutions, which include lightning detection systems, weather and hydrological sensing networks, early warning systems, and risk management solutions. Your primary customers will be private sector organizations focused on weather, climate, disaster risk, and water management.

We are looking for a self-motivated, results-driven professional with a proven track record in sales and business development. The ideal candidate will have a strong ability to identify new opportunities, build lasting relationships, and solve complex customer challenges with innovative, tailored solutions. You will be adept at navigating customer objections and closing deals to help drive AEM’s continued success.

The Account Manager will report to the Director of Sales and will work collaboratively to set and achieve quarterly and annual sales targets within the designated territory.

Job Responsibilities :

• Collaborate with the go-to-market (GTM) team to develop and execute an effective territory plan, including target market segments, opportunities, industries, clients, and partners within the assigned territory.
• Lead the sales cycle from prospecting to closing by identifying new business opportunities, building relationships, and securing long-term partnerships with customers.
• Identify, qualify, and prioritize new customers within target segments, evaluating solution-fit, financials, decision-making processes, and timing to ensure alignment with AEM’s value proposition and long-term customer success.
• Act as a trusted advisor, deeply understanding customer pain points and goals, advocating for AEM solutions that align with their strategic needs and providing tailored recommendations.
• Respond to inbound leads and proactively nurture opportunities, maintaining a robust pipeline of qualified prospects.
• Support customer retention through annual renewals, upselling, and cross-selling, ensuring the continued success and growth of accounts.
• Provide strategic insights to the GTM team by sharing competitive intelligence, market trends, and evolving customer needs to help refine AEM's offerings and market positioning.
• Collaborate with operations teams to ensure seamless delivery and ongoing customer satisfaction.
• Ensure compliance with bid requirements by partnering with Sales Engineering and internal stakeholders to develop, review, and submit accurate proposals, quotes, and contractual documents in a timely manner.
• Track and manage sales activities and forecasts within Salesforce, ensuring timely updates to support pipeline management.
• Negotiate and structure deals, including crafting win-win solutions for customers, managing contract terms, and securing internal approvals for custom terms as needed.
• Educate customers on the value of AEM solutions, ensuring they understand how AEM can help them achieve their business objectives and maximize ROI.
• Represent AEM at regional conferences, events, and industry forums to strengthen brand presence, expand networks, and cultivate new business opportunities.
• Ensure adherence to company standards and ethical practices in all activities.
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis;

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Requirements :

Additional Information :

US Benefits include : Medical, Dental, Vision, Life Insurance, Short-Term & Long-Term Disability & 401k match of up to 3%.

US Compensation Range : A reasonable estimate of the current salary range for this position is $42,000 - $52,000 per year, plus commission. Please note that the salary information is a general guideline only. AEM considers a wide range of factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education, licensure and certifications, key skills as well as other market and business considerations when extending an offer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.?

This position will accept applications on an ongoing basis and will be closed once the position is filled.

AEM is an Equal Opportunity Employer.