Customer advocate Jobs in Alexandria, VA

Job Type

Full-time

Description

ABOUT US

Resolving to make the world better for children is at the heart of Safe Shores -The DC Children's Advocacy Center's mission to provide survivor-centered intervention, hope, and healing for children and families affected by abuse, trauma, and violence in the District of Columbia. Our efforts are focused on working to prevent and end child abuse and neglect through promising practices, policies, and partnerships.

Working side-by-side with passion-driven multidisciplinary teams, we aim to :

• Minimize the trauma experienced by children and adolescents who have been identified as victims of sexual or physical abuse.
• Improve the investigation and prosecution of sexual and physical abuse cases from the point of intervention through to treatment and healing.
• Promote inter-agency collaboration for effective decision-making and management of sexual and physical abuse cases.
• Prevent further or future abuse of child victims.
• Provide training professionals in the field of investigation, prosecution, and provision of services for sexually and physically abused children, adolescents, and their non-offending caretakers.

THE JOB AND YOUR ROLE

As a Client Advocate, you would provide advocacy, crisis intervention, systems navigation, emotional support, and referrals to families impacted by sexual abuse, physical abuse, and other forms of violence. You would also work directly with non-offending caregivers to support the caregiver in providing support to child victims, their siblings, and any other secondary victims. The focus of advocacy is to help reduce trauma for the child and family members and to support cases in achieving best outcomes. This position helps caregivers identify and access services the family may need and acts as a liaison with the Multidisciplinary Team, supporting the child and family throughout the investigative process.

This in-person position is subject to modification or hybrid work based on programmatic needs. The incumbent must participate in an on-call rotation for after-hours and weekend forensic interviewing and advocacy. This position is a mandated reporter for child abuse and neglect under District of Columbia Statute §4-1321.02.

The essential duties and responsibilities of this position include but are not limited to :

WHAT WE OFFER

Total Compensation : We prioritize your overall health and well-being.

A salary is just a number, but you must consider the big picture. As a Client advocate, your starting salary is $62,800.

We take total compensation seriously. We proudly provide one of the most robust benefits packages in the non-profit sector, including employer-paid medical, dental, and vision insurance for our employees, and that's just the tip of the iceberg. Our work is complex, and in this field, we firmly believe that we must care for ourselves to be present for our circle and those we serve. Please take a moment to read the complete list of employee benefits we offer. We are sure you'll be impressed.

We want you to succeed.

To start, we understand that for employees to flourish, they must be given a safe environment to be curious about all aspects of our mission and to learn and grow within their roles. That said, we intentionally provide support and encouragement to our employees and value open, honest, and respectful conversations.

Requirements

WHAT YOU OFFER

You are passionate about Safe Shores' mission, vision, and values, committed to doing what's best and suitable for

those we serve, and driven to become an outstanding asset to our community of colleagues. You have strong listening and communication skills, both oral and written, and must be able to adapt to various audiences fluidly. You have the heart of an advocate and care deeply about reducing the impacts of trauma on children and families. Most importantly, you have a high level of cultural competence and believe and thrive in a workplace culture committed to countering all forms of prejudice and discrimination.

We are seeking a candidate with a strong understanding of Washington, D.C., including the needs and histories of local communities, locally available supportive resources, and the social services and regulatory context of the nation's capital. The ideal candidate will be able to navigate the unique dynamics of the area, contributing to our mission with an informed perspective and local awareness.

Eligibility / Qualifications

Preferred Qualifications

THE APPLICATION PROCESS

Stage 1 : Complete the application and questionnaire.

Stage 2 : The best-qualified candidates will be invited to participate in the interview process.

Stage 3 : Offer and Onboarding

EEO STATEMENT

Safe Shores is an equal-opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

DIVERSITY, EQUITY, INCLUSION, and BELONGING

Safe Shores expects all employees to respect and be sensitive to Diversity, Equity, Inclusion, and Belonging and the cultural differences of applicants, other employees, and those we serve. We demonstrate this respect and sensitivity without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability (actual or perceived), source of income, place of residence or business, military service, and any other basis protected by federal or District of Columbia law.

Interested in applying or want more information? Visit www.safeshores.org / careers !

Salary Description

Starting salary of $62,800 per year