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Customer advocate Jobs in Berkeley ca
Customer Advocate- Seasonal Position
SafeliteOAKLAND, CA- Promoted
Youth Advocate
SPANISH SPEAKING UNITY COUNCILOakland, CA, US- Promoted
CAA Policy Advocate
Asian Americans for Civil Rights and EqualitySan Francisco, California, US- Promoted
Sr. Developer Advocate
Databricks Inc.San Francisco, California, US- Promoted
Community Health Advocate
County of Shasta, CASan Francisco, CA, United States- Promoted
Community Health Advocate
Altais Health SolutionsOakland, CA, US- Promoted
Staff Developer Advocate
Intuit Inc.San Francisco, California, US- Promoted
Hackathon Developer Advocate
Crane Venture PartnersSan Francisco, California, US- Promoted
Customer Care Advocate
Insight GlobalSan Francisco, CA, United States- Promoted
Customer Service Advocate
VirtualVocationsSan Francisco, California, United States- Promoted
CUSTOMER SERVICE DELIVERY ADVOCATE
CarvanaRichmond, CA, United StatesManager, Customer Advocate
New Relic, Inc.San Francisco, California, USA- Promoted
Developer Advocate
Strive - GTM Talent PartnerSan Francisco, CA, United States- Promoted
Senior Developer Advocate
SupraSan Francisco, California, US- Promoted
Advocate
Youth Advocate ProgramsOakland, CA, US- Promoted
- Promoted
CAA Policy Advocate
Asian Americans for Civil Rights & Equality (AACRE)San Francisco, California, US- Promoted
Customer Advocate- Seasonal Position
SafeliteOAKLAND, CA- Full-time
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
Competitive weekly base pay starting at $22 / hour.
What You’ll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently without breaking a sweat often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules / cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You’ll Need
High School Diploma / GED / Equivalent required.
Experience : 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
LI-RECRUITERTAG
Base Pay Range Min - Max ( in $USD) :
18.50 - $21.75
Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com / Careers.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.