Customer advocate Jobs in Chicago, IL

Job Description

Job Description

POSITION SUMMARY :

The advocate provides information, education, advocacy and support on all relevant legal issues to survivors (adult and child) of gender-based violence including family violence, sexual assault, human trafficking and other crimes. Candidate must be outgoing, empathetic, a good listener, a creative problem solver and an effective advocate for survivors of gender violence. This is a full time, exempt position.

RESPONSIBILITIES INCLUDE :

• Maintain an appropriate case load of individual clients; and provide group services and childcare support as needed
• Assist service seekers by answering the crisis line and completing intake to assess the needs of clients, provide options, and develop actionable and impactful service plans
• Provide information to clients on the rights and protections available to them under state and federal law, and help them access available remedies via attorneys and legal services providers
• Provide emotional support, resources and useful internal and external connections to clients
• Provide legal referrals, help clients find legal representation, and help them file police reports and gather documents and evidence under the advice of legal counsel
• Arrange for interpretation services for legal appointments, court dates, and whenever necessary
• Accompany clients to court, and attorney appointments, and ensure a productive and collaborative relationship with the legal system
• Ensure that there is thorough and complete follow up and care provided throughout the duration of client’s legal cases
• Build relationships with community organizations, attorneys, and law enforcement agencies that provide services beneficial to Apna Ghar clients
• Conducts effective outreach to discuss Apna Ghar services to the broader community of service providers and policy makers alike
• Create, maintain and update resources to ensure client and program success
• Conduct outreach to ensure appropriate quantity of legal services while ensuring high-quality and effectiveness of the overall program
• Effectively use data and case management tools that are currently available
• Maintain file-keeping, data entry, analysis, and reporting along with other administrative tasks
• Prepare weekly and monthly reports, and contribute to any other reporting processes, as needed
• Ensure all protocols and performance standards are actively integrated into direct service implementation, and services are standardized and consistent at all times
• Demonstrate cultural humility by understanding the intersectionality of race, gender and class, and use this approach in providing services, conducting advocacy and outreach
• Maintain confidentiality of written and verbal records and information