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Customer advocate Jobs in Omaha ne

Last updated: 13 hours ago
Senior Donation and Family Advocate

Senior Donation and Family Advocate

Live On NebraskaOmaha, Nebraska, United States
Full-time
Quick Apply
Show moreLast updated: 29 days ago
  • Promoted
Customer Support

Customer Support

Arrow Towing CompanyOmaha, NE, US
Full-time
Show moreLast updated: 30+ days ago
Patient Care Coordinator - Patient Care Advocate Hybrid

Patient Care Coordinator - Patient Care Advocate Hybrid

Doctors of Physical TherapyLa Vista, NE, US
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Customer Service Associate

Customer Service Associate

WalgreensPapillion, NE, United States
$15.00–$17.50 hourly
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Customer Service Advocate

Customer Service Advocate

VirtualVocationsOmaha, Nebraska, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Housing Advocate - Heartland Housing Opportunities RRH

Housing Advocate - Heartland Housing Opportunities RRH

Heartland Family ServiceOmaha, NE, US
$17.95–$21.40 hourly
Permanent
Show moreLast updated: 30+ days ago
RETAIL BRAND ADVOCATE - PT

RETAIL BRAND ADVOCATE - PT

CrossmarkOMAHA, Nebraska, United States
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Thomas Creek WoodworksOmaha, NE, United States
$17.00–$21.00 hourly
Full-time
Show moreLast updated: 3 days ago
  • Promoted
TARGET GUEST ADVOCATE (CASHIER)

TARGET GUEST ADVOCATE (CASHIER)

TargetBellevue, NE, United States
Full-time
Show moreLast updated: 1 day ago
Disaster Case Advocate

Disaster Case Advocate

Tetra TechCouncil Bluffs, IA, US
$25.00–$30.00 hourly
Full-time
Show moreLast updated: 30+ days ago
Medical Director - Aetna One Advocate

Medical Director - Aetna One Advocate

CVS HealthNebraska, Work At Home, US
Remote
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

ClearstreamOmaha, NE, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
  • New!
Member Services Advocate

Member Services Advocate

AAA Life InsuranceOmaha, NE, United States
$20.00 hourly
Full-time
Show moreLast updated: 13 hours ago
Residential Youth Advocate

Residential Youth Advocate

Boys TownPrimary Location : Omaha, Nebraska
$20.00 hourly
Show moreLast updated: 30+ days ago
Brand Advocate

Brand Advocate

CellairisOmaha, Nebraska
Show moreLast updated: 30+ days ago
  • Promoted
JUDGE ADVOCATE GENERAL (JAG)

JUDGE ADVOCATE GENERAL (JAG)

Air ForceRalston, NE, United States
Full-time
Show moreLast updated: 11 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

StaffMyAgency LLCOmaha, NE, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Member Services Advocate

Member Services Advocate

AAA Life Insurance CompanyOmaha, NE, United States
$20.00 hourly
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Customer Service Associate

Customer Service Associate

Walgreen CompanyCouncil Bluffs, IA, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Finance Customer Service

Finance Customer Service

Charles SchwabOmaha, Nebraska, US
$51,000.00–$56,100.00 yearly
Full-time
Show moreLast updated: 11 days ago
Senior Donation and Family Advocate

Senior Donation and Family Advocate

Live On NebraskaOmaha, Nebraska, United States
29 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Senior Donation and Family Advocate

Join Our Mission and Help Give the Most Precious Gift of All... Life!

Are you passionate about making a difference in the lives of others? As a Senior Donation and Family Advocate, you'll play a crucial role in supporting families through the organ, tissue, and eye donation process. This position involves hospital rounding to assess donor readiness, participating in huddles with hospital partners, and informing families about their loved one's donor status. If you're ready to advocate for donation and support families during critical moments, this role is for you.

Key Responsibilities :

  • Advocate for Donation :

Conduct hospital rounding to assess donor families' readiness for donation conversations.

  • Participate in huddles with hospital partners to discuss the best timing for approaches.
  • Inform families about their loved one's donor status if registered.
  • Present donation opportunities to families and advocate throughout the process.
  • Documentation and Compliance :
  • Identify the legal decision-maker and provide the option for donation.

  • Complete necessary paperwork, including authorization for donation and medical / social history (DRAI).
  • Accurately track and document responsibilities in real-time.
  • Family Support :
  • Guide families through the donation process, explaining authorization, procedures, timing, and recovery.

  • Facilitate memory-making activities when appropriate and approved by the family.
  • Professional Development and Collaboration :
  • Participate in community events and education opportunities.

  • Engage in case debriefs and quality investigations to improve processes.
  • Collaborate with colleagues to share knowledge and skills for continuous professional development.
  • Training and Development :
  • Mentor and train team members in job skills and advanced principles.

  • Develop and update departmental orientation resources.
  • Coordinate and facilitate orientation and training sessions.
  • Schedule :

  • Participate in scheduled 24-hour on-call shifts.
  • Respond to referral and case activity needs promptly.
  • Respond to emails and communications during shifts.
  • Evening home time unless traveling for a case.
  • Attend department meetings, trainings, and case debriefs as needed.
  • Expectations :

  • Embrace challenges and seek opportunities for improvement.
  • Lead training initiatives and develop educational resources.
  • Stay up-to-date with legal and regulatory requirements.
  • Provide culturally appropriate support and communication.
  • Contribute to team goals and prioritize donor and workplace safety.
  • Requirements :

  • Mastery of the Advanced Donation and Family Advocate role.
  • At least 6 months of experience in an advanced advocacy role.
  • Significant positive contributions to the department and organization.
  • Bachelor’s degree in Social Work, Psychology, Nursing, or related field; Master's degree preferred.
  • Background in crisis intervention and advocacy preferred.
  • Experience in healthcare, organ procurement, or transplant beneficial.
  • Valid driver’s license and personal auto insurance.
  • Live On Nebraska offers our team members a comprehensive and competitive benefits package. We strive to provide team members with an environment that fosters growth, satisfaction, and creativity.

    Live On Nebraska is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.