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Remote Customer care Jobs in Albuquerque, NM
Customer Service Specialist
WEX Health, Inc.Remote Office,New Mexico- Promoted
CUSTOMER SERVICE WORK FROM HOME
AmazonAlbuquerque, NM, United StatesRemote Customer Service Specialist
ColipseAlbuquerque, New Mexico, US- Promoted
Customer Service & Sales Support- REMOTE
Symmetry Financial Group - Gary UyemuraAlbuquerque, NM, US- Promoted
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RampAlbuquerque, NM, United States- Promoted
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Remote Customer Service Specialist
Qurate Retail, Inc.Albuquerque, NM, United States- Promoted
Remote Customer Service
LiveopsAlbuquerque, New Mexico, United States- Promoted
CUSTOMER SUPPORT TECHNICIAN - WORK FROM HOME
NationBuilderAlbuquerque, NM, United States- Promoted
- New!
Remote Customer Service Representative
TridentCareAlbuquerque, NM, United States- Promoted
PT CUSTOMER SUPPORT - WORK FROM HOME
YifteeAlbuquerque, NM, United States- Promoted
FT CUSTOMER SUPPORT SPECIALIST - WORK FROM HOME
TeamSnapAlbuquerque, NM, United StatesCustomer Service / Sales Representative - Remote
Henrie AgencyAlbuquerque, NM, USCustomer Support Administrator
ZEISS GroupRemote, USA NM- Promoted
FT CUSTOMER SUPPORT REP - WORK FROM HOME
RTiAlbuquerque, NM, United StatesCustomer Service Representative (Navajo)
Staff4MeNM, US- Promoted
CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME
Agents OnlyAlbuquerque, NM, United StatesFrench Canadian Customer Support
Bread FinancialNew Mexico, United States of America- Promoted
Remote Customer Service Representative
TEKsystemsAlbuquerque, NM, United States- Promoted
CUSTOMER SERVICE AGENT - WORK FROM HOME
American LogisticsAlbuquerque, NM, United StatesCustomer Service Specialist
WEX Health, Inc.Remote Office,New Mexico- Full-time
- Remote
About the Team / Role
The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.
How You'll Make an Impact
Assist customers by answering questions, resolving issues, and providing education on services
Answer between 40-60 inbound phone calls per day
Navigate and effectively use 10-15 different systems simultaneously
Multitask across multiple platforms during each call
Deliver clear communication while providing accurate answers and solutions
Educate customers on additional options or features accordingly
Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
Adhere to confidentiality guidelines
Conduct thorough research to investigate all inquiries using available reference materials
Achieve or exceed established customer service standards and goals
Maintain product knowledge and actively participate in ongoing departmental training and education
Provide additional training to team members when necessary
Experience You'll Bring
Proficiency with computers is required
Access to high-speed internet via ethernet cable is required
Previous exposure managing a steady flow of incoming calls
Strong customer service and / or call center background is preferred
Base Salary Range : $16.50 - $18.00 per hour
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.