A company is looking for a Customer Care Manager to lead their customer service team in the educational technology sector.Key ResponsibilitiesLead the Customer Care team, setting high service standards and providing training and coachingAnalyze customer service metrics to drive improvements and resolve complex customer issuesCollaborate across departments to enhance customer experience and implement best practicesRequired QualificationsBachelor's degree in business administration, communication, education, or related field3+ years of experience in customer service management, preferably in educational technology1+ years of experience managing direct reports with a track record of developing high-performing teamsProficiency in customer relationship management (CRM) systems, preferably SalesforceExperience in developing and implementing customer service policies and procedures