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Remote Customer care Jobs in Buffalo, NY
Seasonal Customer Care Associate - Remote (Multiple Shifts Available).
BaubleBarNew York, US- Promoted
- New!
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BaubleBarNew York, US- Remote
WHO WE ARE :
BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy & bring people together. Today, BaubleBars unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer & at 8,500+ retail stores globally.
WHAT WE'RE LOOKING FOR :
BaubleBars award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. Were looking for compassionate, customer-focused individuals who are passionate about helping others & can effortlessly adapt to any situation.
You thrive in a fast-paced environment & work proactively to find solutions while multi-tasking like a champ. A positive, "no task is too small" attitude is a must as well as a genuine team spirit. We measure success as a team & are always willing to help support each other!
WHAT WE WANT YOU TO DO :
- Quickly & efficiently handle a high volume of customer inquiries via email, social, & live chat while navigating multiple computer systems
- Resolve customer issues related to orders, returns, shipping, & product information
- Communicate effectively with internal teams to ensure customer satisfaction
- Maintain detailed & accurate records of customer interactions using our CRM system
- Follow company guidelines & procedures to address customer inquiries while maintaining our brand's voice & values
- Provide 30-40 hours per week of customer support after initial training period (training will be approximately 10 hours per week to start)
- Provide availability to work as least one of the following windows : 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST and / or 6PM-2AM EST
- Some weekend & holiday availability will be required
- This is a temporary-remote role lasting approximately 12-18 weeks
- Multiple training classes will be offered with varying start dates throughout mid-September mid-October
WHAT WE WANT TO SEE :