Customer care • carrollton tx
Local candidates highly preferred!.UWorld has a full-time opening on our growing Customer Care team.Based in Dallas, Texas, we are seeking a Customer Care Specialist to serve as a primary point of ... Show more
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Monday – Friday, 8:00 AM – 5:00 PM.We are seeking a professional, customer-focused.This role is essential in supporting daily front-office operations and ensuring patients receive excep... Show more
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Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution.Responsible for reporting adverse events within the required timeframe.Create an... Show more
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Personal Care Aide (PCA) – Hands-On Daily Living Support.Full-Time & Part-Time | Flexible Shift Options |.Leaders who listen, mentor, and celebrate every success.Hourly rates above market, mile... Show more
Local candidates highly preferred!
UWorld has a full-time opening on our growing Customer Care team. Based in Dallas, Texas, we are seeking a Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Customer Care Specialists interact daily with our end-users predominantly via email (80%) and phone (20%), with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence
Requirements
QUALIFICATIONS
Minimum Education:
Minimum Experience:
Knowledge, Skills, and Abilities:
JOB RESPONSIBILITIES:
Customer Issue Resolution:
Customer Service Excellence:
Data Entry and Tracking:
Consult and Collaborate:
Benefits
At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.
