Remote Customer care Jobs in Cary, NC

Job Title : ServiceNow Customer Administrator (REMOTE)

Location : Raleigh NC

Duration : 12 Months

Job Description :

The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities :

• Personalize and create forms and fields
• Create new applications modules and tables
• Activate a plugin
• Build reports gauges and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests and items with variables
• Create monitor modify and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search populate and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering how to technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues

Skills : Skill

Required / Desired

Amount

of Experience

Proven ServiceNow implementation experience

Required

Years

Web applications networks protocols and email (SMTP POP3)

Required

Years

Basic understanding of ITIL v3 methodologies

Required

Years

Understanding of enterprise IT architecture

Required

Years

Working knowledge of relational databases

Required

Years

Experience with database manipulation via a programming language

Required

Years

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Required

Years

Impeccable timemanagement and record keeping

Required

Years

The ability to take complex enduser requirements to code

Required

Years

A positive cando attitude & willingness to learn

Required

Years

A strong personal commitment to quality service

Required

Years

The ability to work independently and with a team

Required

Years

LDAP directories such as : Active Directory eDirectory OpenLDAP.

Highly desired

Years

Single Signon using : Digested Token SAML 1.1 SAML 2.0.

Highly desired

Years

Web Services integrations

Highly desired

Years

Excellent communication

Required

Years