Remote Customer care Jobs in Centennial, CO

Position Summary Power Health Colorado is seeking an experienced, highly organized, bilingual (Spanish/English) Care Coordinator to serve as the primary point of contact for patients throughout their treatment journey.

The Care Coordinator is responsible for managing patient referrals, coordinating care across multiple specialties, communicating with attorneys, medical providers, insurance representatives, and referral sources, while ensuring every patient receives exceptional service from referral through case completion.

This position requires someone who thrives in a fast-paced medical environment, possesses exceptional communication skills, and can independently manage a high-volume caseload while maintaining outstanding attention to detail.

Primary Responsibilities Referral Management Receive and review incoming referrals.

Contact referral sources immediately to acknowledge receipt.

Contact patients promptly to schedule appointments.

Introduce yourself as the patient's dedicated Care Coordinator.

Coordinate appointments across multiple departments.

Monitor referral completion.

Ensure same-day scheduling whenever possible.

Patient Care Coordination Serve as the patient's primary point of contact.

Build strong relationships with patients throughout treatment.

Answer questions regarding appointments and treatment plans.

Coordinate multidisciplinary care including:

• Medical Providers Physical Therapy Chiropractic Massage Therapy Behavioral Health Pain Management Imaging Outside Specialists Maintain ongoing communication throughout treatment.
• Case Management Support Monitor patient progress.
• Perform regular case reviews.
• Identify barriers to treatment.
• Coordinate follow-up appointments.
• Request and obtain medical records.
• Track outside referrals.
• Monitor pending diagnostics.
• Assist providers with care coordination needs.
• Documentation Maintain complete and accurate documentation in the EMR.
• Document every patient interaction.
• Update referral notes.
• Record attorney communications.
• Document provider communications.
• Maintain detailed case timelines.
• Ensure charts remain current and organized.

Communication Communicate professionally with:

• Patients Attorneys Medical Providers Referral Sources Insurance Representatives Employers (Workers' Compensation) Internal Clinical Teams Respond to calls, emails, and messages promptly while maintaining excellent customer service.

Case Audits Regularly review assigned patient cases to ensure:

• Treatment is progressing appropriately.
• Documentation is complete.
• Records have been received.
• Referrals remain active.
• Follow-up appointments are scheduled.
• No patient falls through the cracks.
• Workflow Management Maintain assigned work queues.
• Complete daily actions.
• Resolve EMR tasks.
• Follow up on outstanding requests.
• Escalate barriers appropriately.
• Meet productivity expectations.

Qualifications Required Fluent in English and Spanish (written and verbal) Minimum of 2 years of Care Coordination, Case Management, Medical Assistant, Referral Coordination, or Medical Office experience Experience working within an Electronic Medical Record (EMR) Exceptional customer service skills Strong computer proficiency Excellent organizational skills Ability to multitask Ability to prioritize independently Professional communication skills Preferred Personal Injury experience Workers' Compensation experience eClinicalWorks (eCW) experience Multidisciplinary medical practice experience Knowledge of medical terminology Knowledge of insurance authorizations Medical records experience Skills & Competencies Exceptional communication Patient-focused mindset Strong attention to detail Excellent time management Critical thinking Problem-solving Organization Professionalism Accountability Team collaboration Adaptability Ability to manage multiple priorities High emotional intelligence Performance Expectations The successful Care Coordinator will consistently:

• Contact new referrals promptly.
• Schedule patients quickly.
• Maintain accurate documentation.
• Keep cases progressing without unnecessary delays.
• Follow up proactively with patients and referral sources.
• Complete assigned actions daily.
• Maintain high patient satisfaction.
• Demonstrate reliability and accountability.
• Meet productivity and quality standards.
• Physical Requirements Ability to sit for extended periods.
• Ability to use multiple computer systems simultaneously.
• Ability to communicate professionally by phone and video.
• Ability to work in a fast-paced environment.
• Why Join Power Health Colorado?
• At Power Health Colorado, we believe every patient deserves exceptional care and communication.
• Our Care Coordinators are one of the most important members of our team, serving as the bridge between patients, providers, and referral partners.
• We are looking for professionals who take ownership, thrive in a collaborative environment, and are passionate about delivering an outstanding patient experience.
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