Remote Customer care Jobs in Durham, NC

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency / trauma center, an endo-surgery center, and more.

Occ Summary

The Medical Assistant, Certified functions asi ons to apharmacy, preparing and administering medications as directed bi nfectionand sterilization of medical instruments, telephoning prescriptt ive responsibilities : The CMA greets patients, answers telephones, schedi nical functions as delegated and supervised by the physician.Administray aphysician, and authorizing drug refills as directed. Performs otherclu les appointments toinclude arrive appointments in MaestroCare, checkoutd isposing ofcontaminated supplies, instrument processing, high level disa nintegral member of theinterdisciplinary healthcare team in providing di rect patient care. TheMedical Assistant, Certified performs routine admi nistrative and patientcare supportive duties in a Health System medicalp ractice that assistmedical and / or nursing staff in the examination andtr eatment ofpatients and ensure the clinic / office runs smoothly.

Work Performed

Clinical responsibilities : The CMA takes medical histories and records vital signs, explainstreatment procedures to pati ents, and prepares patients for examinationsand procedures.Patient cares upport responsibilities may include assisting the medicaland nursingstaf f during examination and procedures, collecting andpreparing laboratory specimens, performing basiclaboratory test in theclinic / office, taking electrocardiograms, removing sutures / staples,changing sterile and non-s terile dressings, promoting patient / familyunderstanding of the education al content and his / her involvement in theplan of care, and documenting i n the patient record.Other clinical support responsibilities includepati ents, andreferral scheduling; arranges for hospital admissions andlabora toryservices, updates and files patient medical records, fills outinsura nceforms, handles billing, bookkeeping to include receiving copays andco llections on account balances; correspondence, and ordering clinicaland clerical supplies and forms. Performs other administrative dutiesasdirec ted.May be requested to be a liaison for clinic activities suchas Jo>

Knowledge, Skills and Abilities

Good customer service skillsintC ommission and falls and / or participate in clinic committees.

LevelCharacteristics

N / A

Minimum Qualifications

Duke is an Affirmative Action / Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression,gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, thatthe contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and / or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.

E ducation

Work requires completion of a related 1 year technical school program.

Experience

Work generally requires t wo yearsof experience in health carespecialties related to the specific position; two years additionalyears related experience may be substitut ed for the technical school.OR AN EQUIVALENT COMBINATION OF RELEVANT EDU CATION AND / OREXPERIENCE

Degrees, Licensures, Certifications

N / A

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.