Customer care Jobs in Elizabeth, NJ

Your Journey at Crowe Starts Here

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

Role Summary

The Customer Care Team serves as a primary point of contact for ITR Economics' prospects, clients, and internal teams. This role is client-centric and relationship-driven, supporting clients throughout their lifecycle-from initial inquiry and purchase through ongoing service, renewal, and technical support. Customer Care plays a critical role in delivering an exceptional client experience, supporting revenue retention, and ensuring accurate systems and account management across the organization.

Key Responsibilities

Client & Prospect Support

• Assist prospective clients throughout their purchasing journey by answering questions, clarifying offerings, and connecting them with appropriate solutions.
• Support external clients and internal employees across all departments by providing timely, accurate information and coordination.
• Conduct discovery calls with prospective clients originating from the website, email inquiries, and social media channels to understand needs and determine next steps.

Client Retention & Relationship Management

Technical & Account Support

Systems & Data Management

Skills & Competencies

Qualifications / Requirements

Impact of the Role

The Customer Care Team directly influences client satisfaction, retention, and revenue growth. By serving as a trusted resource for clients and a connector across departments, this role helps ensure that ITR Economics delivers a seamless, high-quality experience at every stage of the client journey.

Our Benefits

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.