Customer care Jobs in Gilbert, AZ

Bridge Care CoordinatorAbout UsAt Aegis Healthcare, we're expanding our team and are seeking a dynamic and compassionate Bridge Care Coordinator who shares our passion for making healthcare better for all. If you're someone who values meaningful work, thrives in a supportive environment, and believes in enriching the lives of those you encounter, this may be the perfect opportunity for you.Location: Mesa / Apache Junction / Gilbert, AZCompensation: $19-$21/hrStatus: Full-Time, W2 EmployeeSchedule: Monday - Friday, 8 AM - 5 PMAbout the RoleAt Aegis Healthcare, our Bridge Program supports patients living with serious illness before they need hospice. As a Bridge Care Coordinator, you'll be a steady, compassionate presence in patients' lives, helping them and their families navigate their healthcare journey with dignity, education, and understanding.This is a relationship-driven role for someone who cares deeply about older adults, works well independently, and builds trust naturally with patients, caregivers, and healthcare partners alike.Your key responsibilities will include:Build lasting relationships through non-clinical visits in homes, assisted living communities, and skilled nursing facilities.Offer emotional support and companionship while honoring each patient's goals and independence.Educate patients and families on disease progression, community resources, and advanced care planning.Serve as a trusted point of contact, recognizing changes in patient needs and sharing them with the clinical team.Collaborate with physicians, nurses, social workers, and facility partners to keep care coordinated and patient-centered.Maintain accurate, timely documentation of every interaction.What Makes You a Great FitYou're compassionate, organized, and self-motivated. You listen as well as you educate, connect easily with people from all walks of life, and feel genuinely passionate about improving the quality of life for seniors.If you want to make a meaningful difference every day by walking alongside patients and families during one of life's most important journeys, we'd love to hear from you.Perks & BenefitsAt Aegis Healthcare, we believe in creating supportive, enriching environments for our team members. Here's what we offer:Career Longevity: Our average employee tenure is 5 years.Professional Development: Comprehensive onboarding, training, and growth opportunities.Meaningful Work: Directly impact a vulnerable population and provide person-centered care.Employee Experience: Fun perks, rewards, and recognition programsprehensive Benefits Package: 22 days of PTO, Medical, Dental, and Vision insurance options 401(k) with employer matching Life, Accident, and Disability Insurance, Referral bonusesQualificationsTo thrive in the role of Bridge Patient Care Coordinator, you must:Be at least 18 years old.At least 1 year in healthcare marketing (preferred).Possess a valid driver's license, clean driving record, and reliable automobile.Provide proof of current automobile insurance (MVR required).Have a clear negative TB test.What Makes Aegis Stand Out?Our mission is simple yet profound: enrich every life we encounter. From our employees to patients and their families, we strive to provide service rooted in care, compassion, and expertise. Our continuum of patient-focused services-which includes Mobile Primary Care, Home Health, Palliative Care, Hospice, Outpatient Therapy, DME, and Medical Transport-is designed to address diverse needs seamlessly.Make a Difference with AegisAre you ready to impact lives every day, while growing within a company that values your dedication and contributions? We are expanding our team and seeking extraordinary individuals like you to join us on this inspiring mission.Apply TodayIf Aegis Healthcare's values and your passion for enriching lives align, we can't wait to meet you. Apply now to join the Aegis team as a Bridge Care Coordinator. All Aegis Healthcare employees must be able to pass a criminal background check.