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Remote Customer care Jobs in New Bedford, MA

Last updated: 4 days ago
Manager, Customer Experience

Manager, Customer Experience

CFA InstituteRemote, MA
Remote
Full-time
As the Manager, Customer Experience, you will have the opportunity to : .Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help...Show moreLast updated: 30+ days ago
Customer Success Representative

Customer Success Representative

TopconMA, US
Remote
Full-time
Collaboration with Account Managers Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions a...Show moreLast updated: 10 days ago
  • Promoted
Customer Service Sales | Remote | New Bedford, MA

Customer Service Sales | Remote | New Bedford, MA

PrimeGrow StaffingNew Bedford, MA, United States
$115,000.00 yearly
Remote
Full-time
We are a rapidly growing company actively searching for dedicated and driven individuals from across Canada and the United States to join us as life insurance benefits advisors in providing outstan...Show moreLast updated: 4 days ago
Intensive Home-Based Therapeutic Care - Lead Clinician

Intensive Home-Based Therapeutic Care - Lead Clinician

Open Sky Community ServicesMassachusetts
$91,000.00–$92,000.00 yearly
Remote
Full-time
Description and Responsibilities.Intensive Home Based Therapeutic Care provides services to youth and young adults ages 6-22 who are experiencing emotional challenges and / or multi-stressed families...Show moreLast updated: 30+ days ago
Senior Customer Service Representative

Senior Customer Service Representative

Genworth FinancialMassachusetts
$66,400.00 yearly
Remote
Full-time
At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Show moreLast updated: 30+ days ago
Remote Customer Service Specialist

Remote Customer Service Specialist

Jewels Travel DestinationsMA, US
Remote
Full-time
Quick Apply
Remote Online Customer Service Specialist – Turn Dream Stays into Reality Are you fueled by a passion for travel and a commitment to exceptional service? As a Remote Online Customer Service S...Show moreLast updated: 12 days ago
Territory Manager- (Eye Care) Peabody, MA

Territory Manager- (Eye Care) Peabody, MA

ViatrisUnited States Remote Office; Massachusettes, USA
Remote
Full-time
Oyster Point Pharma, Inc (Delaware corp).At VIATRIS, we see healthcare not as it is but as it should be.We act courageously and are uniquely positioned to be a source of stability in a world of evo...Show moreLast updated: 30+ days ago
Job #1158 - RN Health Care Facility Surveyor - Massachusetts

Job #1158 - RN Health Care Facility Surveyor - Massachusetts

Impact Recruiting SolutionMA, United States
$75,000.00–$90,000.00 yearly
Remote
Full-time
RN Health Care Facility Surveyor - Massachusetts.CMS’s Long-Term Care Basic Training and SMQT certification are required. Impact Recruiting Solutions is currently seeking a RN Health Care Faci...Show moreLast updated: 16 days ago
Part-time / Remote Medical Director - Community-Based Care (Palliative Care)

Part-time / Remote Medical Director - Community-Based Care (Palliative Care)

Highmark HealthMA, Working at Home, Massachusetts
$170,000.00 yearly
Remote
Part-time
The Medical Director will provide qualified medical direction and consultation for care delivery and complex case management for our community-based palliative care program.In addition, this role w...Show moreLast updated: 30+ days ago
Large Enterprise Account Executive - Higher Education, Customer Base

Large Enterprise Account Executive - Higher Education, Customer Base

Workday, Inc.MA, USA
Remote
Full-time
Here at Workday, our Account Executives are key players in our Field Sales organization.Our Customer Base sales team uses their extensive experience and consultative selling skills to initiate and ...Show moreLast updated: 30+ days ago
Customer Success Manager – State, Local and Law Enforcement (SLED)

Customer Success Manager – State, Local and Law Enforcement (SLED)

i2 Group Inc.Massachusetts, United States
Remote
Full-time +1
Customer Success Manager (State, Local, Law Enforcement).Group, a Harris Computer company, are seeking a Customer Success Manager – SLED, on a full-time, permanent, remote working basis, who can be...Show moreLast updated: 30+ days ago
NON-COMPACT STATE - PT Remote CCM / RTM Care Management Nurse (CA)

NON-COMPACT STATE - PT Remote CCM / RTM Care Management Nurse (CA)

Gateway Electronic Medical Management Systems, Inc.Massachusetts, United States
$16.00 hourly
Remote
Part-time
Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents live-changing problems before they happen for patients with two...Show moreLast updated: 30+ days ago
Remote Energy Efficiency Customer Support Specialist

Remote Energy Efficiency Customer Support Specialist

ClearesultMassachusetts
$17.00 hourly
Remote
Full-time
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Sales Representative Remote

Customer Service Sales Representative Remote

HMG CareersNew Bedford, MA, United States
$69,000.00 yearly
Remote
Full-time
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show moreLast updated: 20 days ago
Fraud Customer Support Senior Specialist- 3rd shift

Fraud Customer Support Senior Specialist- 3rd shift

Citizens BankMassachusetts
Remote
Full-time
Fraud Customer Support Senior Specialist- 3rd shift.Customer Service and Call Center.Glen Allen, Virginia; Medford, Massachusetts. Riverside, Rhode Island; Pittsburgh, Pennsylvania; Pennsylvania; R...Show moreLast updated: 30+ days ago
Clinical Director of Care Management (ACA product)

Clinical Director of Care Management (ACA product)

WellSense Health PlanRemote, MA, US
Remote
Full-time
It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter...Show moreLast updated: 17 days ago
Customer Data Specialist

Customer Data Specialist

CovetrusMassachusetts
$16.98–$28.29 hourly
Remote
Full-time
The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data.The accur...Show moreLast updated: 30+ days ago
Health Care Call Center Representative II and III

Health Care Call Center Representative II and III

SS&C Technologies HoldingsRemote - Massachussets, US
Remote
Full-time
Health Care Call Center Representative II and III.This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend.Days ...Show moreLast updated: 30+ days ago
Customer Service Representatives

Customer Service Representatives

BusinessTrendsOnsite / Work from Home depending on account
Remote
Full-time
Ability to multitask, prioritize, and manage time effectively.Resolves product or service problems by clarifying customer’s complaint, determining the cause of the problem, selecting and explaining...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

CVS HealthMassachusetts, Work At Home, US
$17.00–$29.88 hourly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Manager, Customer Experience

Manager, Customer Experience

CFA InstituteRemote, MA
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Description

As the Manager, Customer Experience, you will have the opportunity to :

Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help achieve business goals, customer success, engagement, and loyalty.

Digital purchasing experience mapping including basic UX and UI understanding to partner with IT including UX / UI designers.

Day to day interaction and management of agency partners and internal stakeholders for successful campaign and program delivery and execution.

Manage customer communications in a way that reduces friction and contributes to an improved experience.

Leverage the voice of customer metrics (NPS, CSAT, etc.) to identify and prioritize experiences that will improve customer engagement and retention as well as business outcomes.

Partner with product marketing, digital, and campaign teams to create content and launch experiences that improve customer engagement and retention as well as business outcomes.

Analyze touchpoints and moments that matter along the journey to report on incremental progress and areas for improvement.

The skills and experiences required for this role are :

Bachelor’s degree or an equivalent combination of education and experience.

Minimum 5-7 years of progressive responsibility in Customer Experience and / or Retention, Engagement Management, Loyalty, and Advocacy programs.

Proficiency in project management is essential for effectively coordinating tasks, timelines, and resources to ensure the successful execution of initiatives.

Experience in managing internal stakeholder relationships is crucial for facilitating collaboration, alignment, and communication across departments and teams.

Basic marketing skills are required for this role, encompassing fundamental knowledge in areas such as market research, messaging, customer engagement strategies, copyright, and brand consistency.

The ability to map customer journeys and design engaging experiences across various marketing channels is a key requirement while ensuring alignment with organizational objectives and enhancing overall customer satisfaction.

Familiarity with interpreting basic Customer Experience (CX) Key Performance Indicators (KPIs) is necessary for this role, enabling informed decision-making based on essential data points.

Prior experience in e-commerce marketing is highly preferred for this role, encompassing proficiency in strategies tailored to online retail platforms, customer conversion optimization, and digital advertising.

Highly quantitative, analytical, and technical self-starter with the ability to create and interpret business projections and financial forecasts.

Global cultural orientation and working experience, with the proven ability to manage distributed and matrix teams.

Ability to develop and action new ideas quickly through influence and collaboration. An entrepreneurial spirit is a plus.

Very high level of organizational and time management skills

Flexibility in competently juggling competing priorities and changing expectations

Excellent communication skills including written, verbal, listening, and presentation

This job description is a summary of job requirements and duties and is not intended to be an exhaustive list of all areas of responsibility.

If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.

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We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics : any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities / qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.

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