Remote Customer care Jobs in Philadelphia, PA

Last updated: 14 hours ago

Promoted
New!

(WFH) Customer Support Specialist

Teleperformance-Turbo TaxArdmore, PA, US

Remote

Full-time

Promoted

REMOTE CUSTOMER SERVICE ADVOCATE

Disabled Veterans SolutionsPA, United States

Remote

Full-time

Ready for a Mission That Matters?Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division.At DVS, you're not just...Show moreLast updated: 9 days ago

Customer Success Representative

TopconPA, US

Remote

Full-time

Collaboration with Account Managers Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions a...Show moreLast updated: 30+ days ago

Customer Support Representative (WFH)

Newport AssociatesPA, US

Remote

Quick Apply

We're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote op...Show moreLast updated: 12 days ago

Customer Data Specialist

CovetrusPennsylvania

$16.98–$28.29 hourly

Remote

Full-time

The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data.The accur...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative- Entry Level Remote

Heart and Sail ExcursionsPhiladelphia, Pennsylvania, USA

Remote

Join our team as a Customer Service Representative Entry Level (Remote) and become an integral part of our vibrant and motivated community. Were seeking detailoriented individuals who are passionat...Show moreLast updated: 20 days ago

Remote Customer Service Advocate

Disabled Veteran SolutionsConshohocken, PA, USA

$17.00 hourly

Remote

Quick Apply

Ready for a Mission That Matters?.Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division.At DVS, you're not jus...Show moreLast updated: 23 days ago

Customer Success Manager

WileyPennsylvania, USA

Remote

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the ...Show moreLast updated: 30+ days ago

Customer Service Representative

CVS HealthPennsylvania, Work At Home, US

$17.00–$29.88 hourly

Remote

Full-time

Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago

Customer Advocacy Manager, Customer Storytelling

BlackbaudRemote, Pennsylvania, US

Remote

Full-time

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team.As the leading software exclusively dedicated to powering social impact, expand wh...Show moreLast updated: 30+ days ago

CUSTOMER PROGRAM MANAGER (REMOTE)

TE ConnectivityPA, US

$138,840.00–$208,320.00 yearly

Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. TE Connectivity’s Data and Device Business...Show moreLast updated: 30+ days ago

Promoted
New!

Entry Level Customer Service - Remote

AO Globe LifePhiladelphia, PA, United States

Remote

Full-time

With over $112 million in new business last year, AO Globe Life is on the lookout for motivated individuals ready to excel in a professional sales role. As a key player in supplemental coverage for ...Show moreLast updated: 16 hours ago

Promoted

Remote Commercial Customer Service Agent

Perun HRPhiladelphia, PA, US

Remote

Full-time

About the job Remote Commercial Customer Service Agent.MUST be able to work Remote from Home - equipment will be provided. Requires HS Diploma or GED with a minimum of 2 years of customer service ex...Show moreLast updated: 28 days ago

(Remote) Customer Success Manager

N. Harris Computer Corporation - USAPennsylvania, United States

Remote

Full-time

Silverblaze is looking for a Customer Success Manager to join our team!.Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organiz...Show moreLast updated: 30+ days ago

Senior Customer Service Representative

Genworth FinancialPennsylvania

$66,400.00 yearly

Remote

Full-time

At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Show moreLast updated: 30+ days ago

Customer Care Representative in Travel / Remote

OJALA TRAVELPA, US

Remote

Full-time +1

Quick Apply

Your Dream Career in Travel Awaits! Are you ready to turn your passion for travel into a rewarding career? Join our dynamic team, backed by over 70 years of industry experience, and embark on an ad...Show moreLast updated: 4 days ago

Promoted

Remote Customer Service

Only Data Entry ClerkPhiladelphia, PA, United States

Remote

Full-time

About the job Remote Customer Service.Important : You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps. A Data Entry Clerk, is responsible f...Show moreLast updated: 1 day ago

Promoted

Remote - Customer Service Sales

HMG CareersGloucester City, NJ, US

$67,000.00–$75,000.00 yearly

Remote

Full-time

About the job Remote - Customer Service Sales.Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?. Our ideal candidate embodies qualit...Show moreLast updated: 21 days ago

Customer Experience Manager

PeopleMetricsPhiladelphia, PA, US

Remote

Full-time

We are looking for a Customer Experience Manager to join our team.This role serves as the primary point of contact for PeopleMetrics clients. The Client Experience Manager carefully guides clients t...Show moreLast updated: 30+ days ago

(WFH) Customer Support Specialist

Teleperformance-Turbo TaxArdmore, PA, US

14 hours ago

Job type

Full-time

Remote

Job description

Job Description

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program

Experience / Skills

TEAM / LEADERSHIP SKILLS :

You demonstrate a sincere desire for a quality customer experience

You have a team player attitude

You promote a positive work environment

You thrive in a fast-paced environment and handle change well

You have a collaborative approach to problem solving and like sharing feedback

You understand the value of your individual impact on the team and company's success

TECHNICAL / FUNCTIONAL SKILLS :

You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone

Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment

You have experience with software troubleshooting abilities

You know how to modify your communication style to meet customer needs and tone

You possess customer service skills

You are able to simplify and communicate complex ideas to customers

You have the ability to diffuse situations with angry customers

You are comfortable in a training environment that includes watching self-paced training module videos

You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts

You are willing to step-in as needed including answering questions from customers via chat

ANALYTICAL SKILLS :

You are able to research, analyze and determine an appropriate course of action in a variety of situations

You can solve complex problems while exercising good judgment

You have critical thinking and problem solving skills

ORGANIZATIONAL SKILLS :

You demonstrate initiative and the ability to multitask.

You work well under pressure of meeting team productivity goals.

Successful candidates must be willing to meet service level and contact per hour commitments.

You understand and accept schedule adherence in a call center environment

You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

KNOWLEDGE / BACKGROUND EXPERIENCE :

You are a High School graduate

Preferably, you have basic knowledge of tax laws and tax concepts

Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary

BEHAVIORAL COMPETENCIES

You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.

You are comfortable being on camera with your customers and understand the value of humanizing the interaction

You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships

You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions

You possess active listening skills and know how to ask probing questions to arrive at answers quicker

Operating Hours

Operating Hours : 8am to midnight EST ; Monday to Sunday

Required Minimum Hours : 30 hours per week

Peak Period :

April 9th , 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT

April 15, 2025 : 8am-3am EST / EDT

5 Turbo Bonus Boost per hour.

Applicable to all hours worked from April 9th to 15th.

Service Providers (SPs) must meet the required minimum of 30 hours per week.

Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th

These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of 30 hours each week on all schedules

Mandatory Requirements

Must reside in the USA

Must have passed background check and pass tech check in order to attend certification.

Must be on camera during certification.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.

Service Provider (SP) must have the following Hardware Requirements.

Windows Computer (Mac and Chromebooks are not permitted)

Windows 10 or 11

AMD or Intel Core Series (I3-I9)

At least 8gb of RAM

Webcam

Wired Mouse

USB Headset

Wired Internet Connection

Conflict of Interest

Cannot hold Gigs with Column Tax or any Intuit Vendors

Training Information

Duration

20 Hours

Price

79.99 USD

Course Details