Remote Customer care Jobs in Rochester, NY

Resident Care Aide - Personal Care Aide (PCA)

Elderwood is in growth mode and currently looking for a Resident Care Aide - Personal Care Aide (PCA) to join our team! Are you looking to further your career with a company that cares about YOU? Are you a highly motivated individual that can create a supportive and nurturing environment for our Seniors? We are looking for a compassionate and qualified Resident Care Aide - Personal Care Aide (PCA) who has a passion for caring about our Residents. Does this sound like the perfect fit? You're in the right place! It's time for you to love your job and work for a company that cares about you!

Resident Care Aide - Personal Care Aide (PCA) team members assist with ensuring the health and well-being of our residents by providing personal care support. This position is responsible for meeting the physical and emotional needs of residents under the direct supervision of a licensed nurse ensuring that the highest degree of quality resident care is maintained at all times.

Resident Care Aide - Personal Care Aide (PCA) Essential Job Functions:

• Ability to assist residents with Daily Living Activities as needed that may include meal assistance, grooming, medication management, showering, dressing/undressing.
• Move and walk quickly and steadily in an emergency situation.
• Ability to assist with wheelchair transport of resident(s).
• Ability to apply/utilize Personal Protective Equipment (PPE) as required.
• Responsible for responding immediately to residents' requests.
• Assists residents with the following Activities of Daily Living (ADLs), according to their plan of care, individual needs and care preferences:
• Bathing
• Dressing
• Eating
• Exercise
• Housekeeping
• Meal Preparation
• Assisting with Medical Supplies/Equipment
• Positioning
• Grooming
• Toileting
• Transferring
• Personal Emergency Response
• Routine Skin Care
• Laundering of Clothing
• Notifies Supervisor of changes in residents' conditions or needs:
• Receives report about status of residents from nurse prior to providing care.
• Follows plan of care in providing daily living and personal care services for resident.
• Informs nurse after providing personal care services and weighing residents and other services or tasks as assigned.
• Maintains facility standards for resident care by:
• Maintains knowledge of protecting rights of residents.
• Ensures that all residents are treated with respect and kindness.
• Reports to nurse in charge about facility equipment that needs repair, unsafe conditions in room or on floor, or personal needs of residents.
• Completes at least twelve (12) hours of in-service programs annually to reinforce or enrich knowledge of resident needs and care.
• Demonstrates respect for personal possessions of residents and helping maintain an orderly pleasant environment on the floor for staff and residents.
• Assists with service in the dining room for all meals as needed. Maintain facility standards for service and customer focus techniques.
• Informs nurse responsible for the care of resident and document duties performed as necessary before leaving for break or end of shift.
• Attends facility meetings, staff meetings, and required or preferred in-services.
• Generates and develops ideas which improve the quality of care for residents or increase position productivity and satisfaction.
• Consistently demonstrates the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Utilizes electronic timekeeping system as directed.
• Arrives to work on time, regularly, and works as scheduled.
• Recognizes and follows the dress code of the facility including wearing name tag at all times.
• Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
• Supports and abides by Elderwood's Mission, Vision, and Values.
• Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
• Performs other duties as assigned by supervisor, management staff or Administrator.

Resident Care Aide - Personal Care Aide (PCA) Educational Requirements and Qualifications:

• Eighteen (18) years of age required; high school diploma or equivalent preferred.
• Certification by an approved basic training program approved by the Department of Health and possess written evidence of such certification.
• Must maintain current annual skills testing approval.
• Ability to assist residents with all aspects of Daily Living Activities including bathing, toileting, and transferring.
• Ability to frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 55 pounds; Occasional 2 person lift up to 120 pounds

Resident Care Aide - Personal Care Aide (PCA) Skills and Competencies:

• Ability to verbally communicate well with residents, families and staff members
• Ability to read and understand task assignments, ability to report verbally and provide written documentation as required
• Display of genuine concern for the elderly; a dependable, patient and compassionate attitude towards residents. Respectful demeanor of residents rights and wishes
• Ability to cooperate and maintain respectful treatment with others
• Sense of responsibility, maturity, diplomacy and ability to work well with residents, families and other staff members
• Ability to perform assigned tasks to a high degree of excellence and cleanliness

This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.