Customer care Jobs in San Diego, CA

Customer Care Specialist

Location : San Diego, CA - Onsite

Pay Rate : $27.00-$33.75 / hr

Hours : 8am-5pm. Mon-Fri

Duration : 3 months+

Job Description :

The ideal candidate has excellent communication skills and provides quick resolution for both internal and external customers. They will build strong relationships with customers and serve as a liaison between customers and cross-functional groups across the company. The candidate should have experience managing order entry / fulfillment, inquiry and case management utilizing multiple systems and always provide an exceptional customer experience that promotes retention and loyalty.

Responsibilities

• Provides phone and email support to internal and external customers ensuring their requests are captured and resolved promptly.
• Validates all aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping to meet customer requirements and revenue recognition.
• Ensures communication is maintained throughout the ordering process by providing customers and sales with order verification, updates on delivery dates, product availability and pricing.
• Forward looking review of backlogs and manages ship schedule to ensure timely delivery.
• Drives utilization through tailored interaction and provides continuous personalized support by troubleshooting issues and / or providing guidance for utilizing our eCommerce / B2B platform.
• Uses judgement and expertise to proactively recognize matters needing attention or escalation and initiates action by communicating to appropriate internal teams and / or management to drive resolution.
• Seeks to understand customer needs and is able to think big picture before offering solutions.
• Drives cross functional efforts to remove roadblocks or works independently to resolve complex orders and customer issues and clearly articulates resolution to internal partners and customers.
• Collaborates with internal teams, including Technical Support, Sales, Finance, Digital, Supply Chain and Commercial Operations, to ensure seamless customer experiences.
• Works closely with the Regional Commercial team to support business / customer needs and identify and pass leads to sales team as appropriate.
• Compiles data and prepares reports for ad-hoc transactional use and analyzes data to drive decision making.
• Forward looking review of backlogs and manages ship schedule to ensure timely delivery.
• Develops understanding of account management requirements and identify opportunities to improve the customer experience.
• Supports short and / or long-term projects as a volunteer or per assignment.
• Supports key accounts and / or specific business areas as assigned.
• May attend customer visits to identify areas of improvements on order-to-delivery process and propose solutions to close process gaps
• Ability to understand policies, practices and procedures in order to exercise good judgement and determine appropriate action.
• Works on problems of moderate scope where analysis of situations and / or data requires a review of multiple factors.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Qualifications

Bachelor s degree preferred.

Equivalent years of experience considered.

Benefits : (employee contribution)

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.